Telecommunications Operator

Company Bio

IMAGINE a hospital where everyone is committed to excellence. We did. We are. From boardroom to bedside, we go above and beyond to offer the best and safest patient care. At North York General Hospital (NYGH), we put our patients first in everything we do. We are achieving a new standard of excellence in integrated patient-centered care and as one of Canada’s leading community academic hospitals, we are building on our academic foundation through enhanced education, research and innovation. North York General Hospital is part of North York Toronto Health Partners, a collaborative partnership with patients, primary care, and community partners, a first- generation Ontario Health Team, driving the development of a locally integrated health system to serve the community. As part of our dynamic team, you too can stand out and be amazing! At North York General, our team is making a world of difference.

Position Summary

Telecommunications Operator – Information Services :
The Telecom Operator is part of the 24-hour Switchboard and Locating Centre and as front-line staff: receives internal and external emergency calls, initiates emergency response (such as codes), pages a variety of hospital services, operates a computerized telephone console and as well as a variety of communications hardware and software and administrative duties as assigned.

Your goal in this position is to operate the Hospital switchboard. You have knowledge of telephone communications and accurate keyboarding skills. You have strong interpersonal skills and ability to communicate with the public and staff, to work in a fast-paced environment and to work effectively in a team environment. You have strong organization skills and excellent command of spoken and written English and French as an asset. teaching and learning and/or transforming care through research and innovation. This position supports the Hospital’s academic mandate by advancing care through teaching and learning and/or transforming care through research and innovation. This position contributes to the shared responsibility of ensuring health and safety policies are followed to provide for a healthy environment for patients, staff, physicians, volunteers and families.

On a practical level, you will

Locate Hospital staff inside and outside the Hospital

Document all Locating requests

Answer patient inquiry calls

Place long distance calls for patients

Give out pertinent information concerning doctors on staff

Observe Service Panel and monitor and takes appropriate action

Respond to alarm systems

Respond to emergency procedures

Create Hospital On Call schedules

Must be confidential and tactful in the access and use of highly sensitive patient information

Must be able to communicate information in clear manner during life-threatening situations

Must possess excellent oral, written communication skills and active listening skills

Must work in a team environment while dealing with diversity and conflict resolution.

Must possess administrative acumen to undertake other reasonable duties and projects as assigned

Must be able to operate various software application including: computerized soft telephone, various internal databases, electronic mail and web-based applications

Must be able to adapt to use of new technology when implemented

Must have the ability to transmit messages through various mediums (system, telephone, pager, device, overhead, etc.)

Must undertake other communications related duties as assigned

Qualifications

Minimum one year’s telephone switchboard experience in a hospital setting

Minimum 1-2 years’ customer service experience

Bilingualism in French / English an asset

What We Offer

Working at NYGH means working with a dynamic team of fellow healthcare providers, staff, and volunteers in one of Canada’s leading hospitals. This is a Part Time Casual position, with 4, ,6 & 8 hours shifts, day shifts, evening shifts, night shifts, in the Information Services department We offer a highly competitive total compensation package which includes pay in lieu of benefits, vacation pay and the opportunity to join the Hospital Pension Plan.

FOR EXTERNAL APPLICANTS ONLY: As a condition of employment, you are required to submit proof of COVID-19 vaccination to the Hospital’s Occupational Health and Safety department

How to Apply

Think you’re the right person for the job? Here’s your first chance to show us why:

Ensure to meet the deadline – only applications received by the closing date will be considered.

We will review all applications and will contact those selected for an interview.

Closing Statement

At North York General, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. North York General is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.