Telecommunications Operator #5672

Summary – Telecommunications Operator

Operates telephone and other communication equipment according to established procedures to direct and answer incoming and outgoing calls. Provides paging services, pages emergency situations, and monitors various alarms. Provides base communication for Hospital Police Officers and coordinates the notification of key personnel for incident command system.

Minimum Qualifications

1. High school graduate or equivalent.

Preferred Qualifications

1. Previous computerized private branch exchange (PBX) experience.

Essential Functions

• Exemplifies St. Clair Hospital’s Customer Service Behavioral Expectations in all interactions. Treats customers with respect, compassion, and hospitality; anticipates, identifies, and responds to individual needs; makes a positive first impression by acknowledging customers; and demonstrates flexibility while maintaining priorities.
• Operates telephone equipment to answer, transfer, and connect local and long distance incoming calls that are not dialed directly. Provides directory assistance by relaying telephone numbers and titles of Hospital personnel and departments, and places outgoing local and long distance calls that cannot be dialed directly from departments or patient rooms.
• Receives calls requiring paging of personnel and physicians, and pages individuals over loudspeaker system or beeper system as appropriate. Receives emergency calls, monitors alarms, and utilizes established procedures to page STATS indicating emergency situations in various areas of the Hospital.
• Maintains base station radio communications system of in-house radio, and receives information from and transfers information to Hospital Police by way of radio transmission. Monitors various instruments for critical situations (e.g., fire alarm system, enunciator panel, and generator). Uses paging system throughout the Hospital and outside areas for STATS and group pages.
• Operates computer terminal equipment for the purpose of connecting or disconnecting phone services for patients. Notifies telephone repairmen of phones or other equipment that require repair.
• Receives information from Hospital computer system regarding patient admissions, discharges, transfers, and deaths to update and maintain an accurate directory of patients.
• Maintains a confidential directory of telephone numbers for key employees and physicians.
• Receives and answers patient information calls providing limited factual information (e.g., room number, visiting hours) in accordance with Hospital and Health Insurance Portability and Accountability Act (HIPAA) policies.
• Demonstrates excellent customer service and communication skills.
• Functions in a fast-paced, changing environment and willing to learn how to operate new technologies and implement new processes and procedures.
• Performs other duties as assigned.

Job Type: Full-time

Schedule:

• Night shift

Work Location: One location