State of Connecticut - Department of Mental Health & Addiction Services
Are you looking for an opportunity to make a difference in the public sector?
If so, read below and apply today!
WHO WE ARE
The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve.
WHAT’S IN IT FOR YOU
- We offer a competitive benefits plan that includes healthcare coverage, a retirement plan as well as paid time off, including 13 paid holidays per calendar year.
- We encourage a strong work/life balance for all state employees.
- We offer opportunities for professional and personal growth.
- We have limitless areas for you to perform relevant and significant work.
THE POSITION
We are currently seeking a qualified individual for a full time, third shift opportunity as a Telecommunications Operator.
Position Specifics:
Facility: Southwest Connecticut Mental Health System (SWCMHS)
Program: Greater Bridgeport Community Mental Health Center
Address: 1635 Central Avenue, Bridgeport, CT 06610
Work Schedule: Full Time, 40 hours | 3rd Shift, 11:00 PM – 7:00 AM Monday through Friday
PCN: 76222
In this role, discover the opportunity to:
- Be a member of a vibrant communications team providing high quality services to our population.
- Learn and monitor various telecommunication systems.
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Utilize your skills and knowledge to enhance department functions.
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Build relationship with other personnel and get the job done effectively.
- Make a difference in the public sector.
ABOUT US
SWCMHS strives to provide high quality, compassionate and culturally competent mental health and substance abuse services to adults with behavioral health disorders who are indigent. With three locations throughout Fairfield County, SWCMHS, promotes and administers comprehensive recovery oriented services in the areas of mental health treatment and substance abuse prevention and treatment. These services include inpatient treatment programs and outpatient clinical services, as well as a wide range of additional supportive treatment services.
Learn more about making an impaCT by serving the state of Connecticut.
Selection Plan
FOR ASSISTANCE IN APPLYING:
Please visit our ‘Applicant Tips on How to Apply’ page.
This position may be subject to Federal requirements for COVID-19 Vaccination Immunization.
To Apply:
- In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on the job opening. The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
- You must specify your qualifications on your application. You will be unable to make revisions once you submit your application for this posting to the JobAps system.
- In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process.
- All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected]
- This position will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion and merit employment rules.
Important Next Step Information for After You Apply:
- Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
- This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting’s closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question’s expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user’s spam.
- Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, transcripts, diplomas, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
- The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.
- Interviews will be limited to candidates whose experience and training most closely meet the requirements of the position.
- Candidates who are offered and accept a position with the State of Connecticut are bound by the State Code of Ethics for Public Officials and State Employees which is available at www.ct.gov/ethics.
Connect With Us:
- Due to the large volume of applications received, we are unable to provide confirmation of receipt or status during the recruitment process.
- Updates will be available through your JobAps portal account. If you have any questions pertaining to this recruitment please contact Pam Rochette via email at [email protected]
#INDLP
PURPOSE OF JOB CLASS (NATURE OF WORK)
In a state agency, institution or facility communications unit or security office this class is accountable for transmitting and receiving radio and/or telephone communications.
EXAMPLES OF DUTIES
Receives, transmits and relays police, fire, medical and other emergency information to and from security officers, firemen, paramedics, maintenance crews, vehicles and aircraft and other emergency personnel; operates communication equipment which may include radio, telephone and related communications equipment; responds to complaints and refers to appropriate field personnel; receives information on matters which may include traffic accidents and injuries on state property and police, fire and medical emergencies; monitors alarm systems at state institutions or facilities; records time and nature of communications received and maintains files for purpose of ready identification; advises supervisor on all unusual or emergency incidents; at a state institution or facility may also operate main switchboard; may monitor other state and local police, fire and medical radio frequencies; may monitor citizen band radio emergency channels; may monitor closed circuit television camera located at points within the state complexes; may operate radio transmitter for paramedical electrocardiogram (EKG) analysis; may operate a computer; may perform varied clerical, typing and statistical work; performs related duties as required.
University of Connecticut Health Center, Call Center: Responds to telephone inquries, determines caller’s need, and communicates need to appropriate individual, medical staff or provider; obtains patient information and verifies accuracy of system data; documents telephone inquries, complaints, conversations and action taken; schedules appointments and sends out appointment letters; calls patients for scheduled appointments and instructs patient in any necessary preparations; responds to correspondence and handle request as needed; maintains records.
University of Connecticut Health Center, Call Center: Responds to telephone inquries, determines caller’s need, and communicates need to appropriate individual, medical staff or provider; obtains patient information and verifies accuracy of system data; documents telephone inquries, complaints, conversations and action taken; schedules appointments and sends out appointment letters; calls patients for scheduled appointments and instructs patient in any necessary preparations; responds to correspondence and handle request as needed; maintains records.
KNOWLEDGE, SKILL AND ABILITY
Interpersonal skills; oral and written communication skills; ability to speak proper English and to enunciate clearly; ability to operate office and communications equipment; ability to follow written and oral instructions; ability to think and act quickly in emergency situations with judgment and discretion; ability to maintain records.
MINIMUM QUALIFICATIONS
Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.
PREFERRED QUALIFICATIONS
- Experience working in a Customer Service Position supporting both internal and external customers.
- Experience as a telecommunication or public safety dispatcher.
- Experience working with persons impacted by mental illness and/or substance abuse.
- Experience working in public safety or security-related fields.
SPECIAL REQUIREMENTS
1. Incumbents in this class may be required to work a schedule that includes weekends, evenings and holidays.
2. Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.
2. Incumbents in this class may be required to receive certification as a Telecommunicator within one (1) year of appointment.
PHYSICAL REQUIREMENTS
A physical examination may be required by the appointing authority. Applicants must possess normal hearing.
WORKING CONDITIONS
Incumbents of this class may be required to work in tiring positions for long periods of time.
Quick Apply
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