Telecommunications Operator -Part Time Weekends

Albany Medical Center


Department/Unit:

Telecommunications

Work Shift:

Day (United States of America)

This position is part time, weekends.

Must be able to adapt to a large, complex, multi-system business and clinical environment, confer with both internal and external customers and vendors, and manage expectations of a diverse and demanding user constituency.
Works independently on routine assignments.
Ability to troubleshoot problems within applications and systems.
Can function as a member of a larger team or lead small groups at departmental level.
Independently respond to application issues and provide resolution.
Maintains current technical or domain expertise.
Defines development tools and procedures for daily operational support.
Develop and maintain systems documentation.
Work with all clinical departments to assure patient television and telephone services are meeting patient needs and expectations.
Coordination of projects, preparing schedules and aligning vendors.
Participates in certain aspects of user consulting, systems analysis, systems design and vendor contacts.
Learns user functions, organization and role in the AMC environment to the extent required.
Performs at or above the Information Technology performance standards.
Fulfills department requirements in terms of providing work coverage and administration notification during periods of personnel illness, vacation or education.
Other duties or assignments as designated by management.

QUALIFICATIONS
1. High School graduate or GED.
2. Proficiency in Microsoft Office suite.
3. Three to five years of experience preferably in a health care environment.
4. Ability to analyze informational requirements and needs, identify problems, provide technical advice and consultation; analyze data and develop logical solutions to problems; recommend appropriate revisions to processes, procedures and operations.
5. Some knowledge of healthcare specific applications and vendors.
6. Ability to work well with people from different disciplines with varying degrees of technical experience.
7. Familiarity with HIPAA regulations and healthcare processes.
8. Ability to learn and understand designated systems, processes and operations in relation to customer goals, needs and priorities.
9. Ability to prepare statistical reports and narrative.
10. Ability to collect and analyze data to identify needs and/or problems; draw logical conclusions and recommend appropriate actions to be taken.
11. Ability to conduct and integrate assigned functions and activities in a cohesive and effective service delivery system; secure cooperation and teamwork.
Thank you for your interest in Albany Medical Center!
Albany Medical is an equal opportunity employer.
This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:
Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

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