Telecommunications Senior Analyst

The Telephony Engineering Manager position for the CVS Health Enterprise manages a team and vendors that installs, implements, and supports enterprise technologies enabling computing environments to meet service level agreements for contact centers. Set standards and direction for staff to ensure their success enabling the business to achieve superior customer satisfaction.

Pay Range
The typical pay range for this role is:
Minimum: 90,000
Maximum: 180,000

Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.

Required Qualifications

• 7+ years of experience with traditional voice technologies, including PBX, voice messaging and automation
• 7+ years of experience with call center technologies
• 5+ years of experience with Avaya and Cisco voice and contact center technologies
• 3+ years of experience with cloud based telephony services
• 3+ years of experience with SIP end points
• 3+ years of experience with unified communications and collaboration solution, including IM and presence

Preferred Qualifications

• Healthcare experience is a significant plus
• Experience with high call volume and large contact center environments

Education
Associate’s Degree or equivalent work experience

Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.