Telecommunications Service Dispatcher

Telecommunications Service Dispatcher

Work Schedule:

Monday-Friday, 8:00 AM-5:00 PM.

Job Description:

CTS is currently seeking a Service Dispatcher in the Fairfield County area. Must have some knowledge of IT and telecom. We will provide training for other systems. Must be able to work independently and with minimal supervision.

Job Duties & Responsibilities:

• Dispatch Tech’s Routes Daily
• Update schedule /contact technicians multiple times a day
• Dispatch: second run order/ leftover orders
• Track Technicians Locations
• Double-check all late technicians’ paperwork.
• Enter technicians’ logs, file fuel receipts
• Coordinate service on vehicles/ break downs etc .
• Assign keys and vehicles to technicians and receive them back
• Collect technicians’ invoices/credits, shorts/enter payments
• Communicate and coordinate with other departments and resolve any issues.

• General office duties require; invoice credits payment, restocking supplies for office and technicians’ vehicles, filing fuels, logs, clean office, etc.
• Assign pick up’s enter into a spreadsheet for Inventory
• Prepare technicians’: routes/ bags or vehicles for the following day / invoices / lumper money / etc.
• Report any returns, shorts to Sales staff, Warehouse Supervisors
• Report overage/short to inventory, so that invoice can be fixed accordingly
• Take calls from store and salesperson regarding orders

Education Requirements:

• High School Diploma or equivalent required. Experience dispatching and scheduling deliveries preferred. Familiarity with delivery scheduling systems.

Training, Skills, Licenses:

• Administrative experience is required. Excellent communication and organization skills. Type at least 45 wpm, Proficient in MS Office, specifically Outlook, Word and Excel, and Data Entry Skills. Excellent written and verbal communication skills, attention to detail, accuracy with figures, and the ability to work efficiently and independently.

Working Conditions:

• This position is located in an office environment with moderate to low noise levels and is typically sedentary. Daily use of a computer and phone system is necessary as well as interaction with staff, customers, and vendors.

The above statements reflect general details considered necessary to decide the essential functions of the job identified and are not a detailed description of all work requirements that may be inherent in the job. Not all functions listed may be performed and other duties may be assigned to meet business needs.

Job Type: Full-time

Pay: $16.00 – $22.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Stratford, CT 06615: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Dispatching: 3 years (Preferred)

Work Location: One location