Telecommunications Service Trainee

POSITION TITLE: Telecom Service Trainee

LOCATION: Fort Frances

REPORTS TO: Field Tech Supervisor

COMPANY:

Vianet is a well-established, customer-oriented telecommunications company with offices located across Ontario. We provide Residential, Small Business, and Enterprise level customers in both urban and rural locations with a wide range of services to suit their unique needs. We offer internet access across a variety of mediums such as our own Fibre and Wireless infrastructure, and third-party DSL and Cable services. We also provide phone service, high-definition television service in select areas, as well as a variety of business services.

We are looking for a hard working employee to support the continued growth of our company. We have passion for our company and hold the same devotion for our people. We know that the right people in the right positions can do incredible things, and we love watching that happen!

SUMMARY:

We are now hiring for the Full-Time position of Telecom Service Trainee for Fort Frances and surrounding area. The ideal candidate will help perform field work, servicing and installing telecom services to residential and businesses. This includes assisting with installation functions associated with the addition, modification and removal of all technology equipment, hardware, testing, drilling, running cabling and working at heights. They will also be trained in aspects of back end operations, technology, customer service, hardware and software troubleshooting.

POSITION RESPONSIBILITIES:

· Representing Vianet in a positive and professional manner in the field.

· Driving a company vehicle and helping make service calls to a variety of customer sites including residential and business.

· Helping to perform all installation functions associated with running telecom services to the home and business including the addition, modification and removal of all technology equipment, hardware, testing, drilling and cabling.

· Assisting with performing extensive roof top, ladder work, and working at heights.

· Assessing and troubleshooting equipment.

· Being a safety conscience worker at all times while in the field.

· Establishing and maintaining relationships with customers.

EXPERIENCE / KNOWLEDGE REQUIRED:

· Demonstrated interest in technical related fields.

A keen interest in learning new things.

Enjoys working outdoors and is physically fit.

· A valid Ontario driver’s license and clean driver’s abstract.

· Strong computer skills and technology savvy is an asset.

· Safety conscience – working safely with an awareness and alertness of preventing danger.

· Comfortable working safely at heights, performing ladder, bucket truck and roof top work.

· Safety Certifications: Working at Heights, Fall Arrest, Ladder & Bucket Training, WHMIS,

First Aid & CPR. (Vianet will provide safety training)

· An upbeat attitude with a positive approach to customer service.

· Regular time & attendance is an essential job function.

· Strong communication skills both verbal and written.

· Good people skills with the ability to build relationships.

· Well organized with good time management skills.

· Team player with a positive attitude and good work ethic.

· Excellent customer service, trouble shooting abilities and problem solving skills.

· Ability to work independently and efficiently with minimal supervision.

· Occasional out of town and overnight work is required.

HOURS OF WORK: Monday to Friday

8:00am to 4:30pm

Job Types: Full-time, Permanent

Additional pay:

• Overtime pay

Benefits:

• Casual dress
• Company car
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Vision care
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift

Application question(s):

• Do you live in the area of Fort Frances?

Education:

• Secondary School (preferred)

Licence/Certification:

• Ontario Drivers Licence and clean drivers abstract (required)

Willingness to travel:

• 25% (preferred)