Telecommunications Specialist

Position Description Summary

Tuba Group is looking for a Telecommunications Specialist to support the FBI Terrorist Screening Center.

Responsibilities:

• Access to unclassified, secret, TS, and TS/SCI systems and information required for the performance of duties.

• Answer telephone related phone calls, emails, tickets, and in-person requests communicated and tracked through unclassified, secret, and TS communications and tracking systems.

• Coordinate and follow up with other Facilities Office personnel, other TSC units, and outside vendors to successfully complete task requirements.

• Accurate and timely documentation of daily work, tasks, and requests in unclassified, secret, and TS communications and tracking systems.

• Access and operate unclassified, secret, TS, and TS/SCI telecommunications systems. As a result, the contractor will require SCI clearance in order to perform duties.

• Perform all required routine operation and maintenance tasks on TSC’s Avaya telephone systems. These components include CS1000 PBX, AACM Call Center system, Call Pilot voicemail and call recording systems. This duty will require SCI access.

• Coordinate with outside vendors such as Avaya, Lumen, Verizon, and AT&T to schedule and facilitate required services.

• Coordinate with other internal FBI service providers to schedule and facilitate required services.

• Work alongside and in coordination with the TSC’s government Telecommunications Specialist.

• Provide training to TSC personnel on the utilization of TSC’s telephone equipment.

• Issue, return, track, operate, and troubleshoot government smartphones.

• Provide training to TSC personnel on the utilization of government smartphones.

• Work with the Senior A/V Technician on projects and support requests that require both telephone and A/V support.

• Participate in departmental cross-training efforts as both instructor and trainee.

• Manage special projects as required and assist with other duties as assigned.

• Escort outside vendors that provide support coordinated by the Facilities Office.

• Perform ad-hoc duties as assigned.

Skills & Experience:

· 2 or more Years of Experience working with Telecommunications

Education:

· Bachelor’s Degree with 1 years of experience

· High School Diploma with 2 or more years of experience

Security Clearances Required:

· Top Secret, SCI

Tuba Group, Inc. is an Equal Opportunity/Affirmative Action Employer. Tuba Group does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $75,000.00 – $165,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you currently possess a Top Secret/SCI Security Clearance or higher?

Work Location: One location