Telecommunications Specialist

Telecommunications Specialist

LinTech Global Inc. is recruiting a Telecommunications Specialist to support our efforts at the US EPA Region 1 Office in Boston, MA.

Job Duties

• Coordinate logistics of all virtual meetings (Zoom, Teams, Teams live events, Adobe Connect)
• Schedule and execute rehearsals prior to events to ensure all parties are prepared for success.
• Quickly troubleshoot and resolve platform issues before, during, and after an event.
• Coordinate on-site videoconferences – test calls, troubleshooting, connection, and monitoring
• Maintain videoconferencing systems (Cisco, Tandberg, and Logitech), including installation and configuration of new/replacement equipment, and advising management on new equipment purchases
• Provide Audio/Visual and other technical support for meetings held in A/V conference rooms
• Provide training in use of Cisco, Tandberg, and Logitech equipment
• Maintain communications for EPA Region 1, including VoIP servers and gateways, voice messaging, and end user training services as required
• Deploy and support Avaya VoIP phones (moves, adds, and changes)
• Create and update Knowledgebase documentation
• Experience managing in-house phone system integration in both VoIP and PSTN a plus
• Experience in Avaya systems administration and Cisco/Tandberg VTC Systems a plus
• Hands on experience with Logitech/MMRS
• Provide hardware support and troubleshooting- Image, troubleshoot and repair user laptops, assist with distribution and setups and provide one-on-one support with customer
• Network connectivity from office connection to device – computers, laptops, printers, multi-function devices, telephones, and video teleconferencing equipment

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Telecommunication: 3 years (Preferred)
• Cisco routers: 3 years (Preferred)
• VoIP: 3 years (Preferred)

Security clearance:

• Secret (Preferred)

Work Location: One location