Telecommunications Specialist

Position: Telecom Specialist

Location: New York, NY

Type: Fulltime

This position is responsible for assisting with the maintenance of a Cisco VoIP phone system and related applications. The Telecommunication Specialist will need to work unsupervised to troubleshoot and repair Voice, Data, CATV, Video, and Wireless network issues that may arise.

Position Duties:

· Install, troubleshoot, repair, and maintain Voice, Data, CATV, Video, and Wireless communication equipment on all campuses. Including equipment such as VoIP/analog telephones, conference phones, fax machines, modems, credit card machines, alarms, emergency phones, PSTN circuits, Cable TV equipment, Wireless Access Points, and Data Switches.

· Prepare and gather necessary information for departmental adds, moves, or changes. Review architectural drawings and plans as it relates to Telecommunications services.

· Access, assign, and resolve Help Desk work orders. Escalate to manufacturers and vendors as needed.

· Maintain and update database of user records, system documentation, and diagrams.

· Maintain ongoing knowledge of all Voice, Data, CATV, Video, and Wireless communication hardware and software.

· Assist vendors when installing and field-testing equipment at all remote sites.

· Monitor the status of the routers, servers, PSTN circuits, and IP trunks daily to ensure that the systems are up and running without errors or alarm indications.

· Test and benchmark new communication equipment before installation.

· Assist with wireless access point and data switch installation.

· Maintain parts and equipment inventory.

· Performs other such duties as may be assigned from time to time.

Position Qualifications:

· Bachelor’s Degree in computer science or related technical field and/or at least 3 years’ experience in the voice and/or data communication field.

· Demonstrated experience with Voice, Data, CATV, Video, and Wireless network administration, troubleshooting, and support concepts.

· Demonstrated experience with Cisco phones, voice mail systems, and associated applications.

· Knowledge of T1, SIP, TDM PRI, and LAN/WAN connection types and protocols.

· Familiarity with Personal Computer operating systems and software applications and troubleshooting.

· Familiarity with networking concepts, VLANs, switches and routers.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• New York, NY: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

• Customer service: 7 years (Preferred)

Work Location: One location