City of Houston, TX
Job Classification: TELECOMMUNICATIONS SPECIALIST
Posting Number: 29396
Division: OFFICE OF TECHNOLOGY SERVICES
Reporting Location: 33 ARTESIAN
Workdays & Hours: MONDAY – FRIDAY; 8:00AM – 4:00PM*
- Subject to change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides skilled technical tasks in telecommunications for several systems at multiple locations, accommodating in excess of 3,000 phone and data customers.
RESPONSIBILITIES:
- Provides technical support to users on appropriate/optimal use of system features.
- Executes software changes through remote terminal to relocate or modify phones for different sites within the city.
- Visits customer sites to deliver educational and informal presentations on system.
- Coordinates installations/repairs of existing equipment with vendors.
- Manages operation of locations to ensure system performance.
- Coordinates work requests with department coordinators.
- Initiates and follows-up on vendor orders (equipment repairs/ procurement) to resolve product issues and ensure continuous production.
- All duties and responsibilities may not be included in the above job descriptions.
WORKING CONDITIONS
The position is physically comfortable; the individual has discretion about walking, standing, etc.
“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”
If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.
EDUCATIONAL REQUIREMENTS
A Bachelor’s degree in Computer Science, Business Administration or a related field is required.
EXPERIENCE REQUIREMENTS
Six months of experience in telecommunications, including needs evaluation, solution recommendation and installation coordination, are required.
Four years of skilled telecommunications experience may be substituted for the education requirement.
LICENSE REQUIREMENTS
None.
Preferences will be given to candidates with the experience listed below:
- Two years of wireless device (smart phone, flip phone, air card, SIM card, Wi-Fi hotspots, access points, etc.) deployment Two years working in a large organization.
- Two years of wireless device support/troubleshooting in a large organization.
- Two years of wireless device security/patch management.
- One year of MDM management in a large organization.
- Providing excellent customer service in large organizations, working directly with the device users.
**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.
SAFETY IMPACT POSITION
YES, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.
Pay Grade 18
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 713-308-1285.
If you need special services or accommodations, call 713-308-1285. (TTY 7-1-1)
If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.
EOE – Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual’s sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
Benefits include:
- Medical
- Dental
- Vision
- Wellness
- Life insurance
- Long-term disability
- Retirement pension
- 457 deferred compensation plan
- Employee Assistance Program
- 10 days of vacation each year
- 10 city holidays, plus one floating holiday
- Flexible schedules
- Professional development opportunities
- Transportation/parking plan
- Section 125 pretax deductions
- Dependent Care Reimbursement Plan
- Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
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