Telecommunications Specialist

Why Mayo Clinic

Mayo Clinic is the nation’s best hospital (U.S. News & World Report, 2021-2022) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Telecommunications Specialist is responsible for processing all incoming calls from Mayo Clinic patients, visitors, clinic staff, administrative staff, support staff and the general public. The Specialist operates the paging systems for authorized personnel over a public address system, emergency voice pagers and display priority pagers. Specialists process emergency procedures for the Mayo Clinic, utilizes and updates an electronic directory database, web site, and other reference material for effective distribution of information and calls. The Specialist assists all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required. The Specialist assists all personnel in redirection of display priority pagers. The Specialist assists personnel with exchange and issuing of display priority pagers. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift. The Specialist must be able to accurately process a high rate of telephone calls over an extended period of time. Because the Telecommunications Center is operational 24 hours a day, shift 1, 2 and 3 training is required of all Telecommunications Specialists.

Qualifications

Requires a high school diploma or equivalent (G.E.D.). Computer and keyboarding experience is required. Applicant must have multi-phone line experience. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant is required to have a minimum of 2 years customer service experience. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, alertness and perceptivity. Accuracy is necessary as well as the ability to think and respond quickly in stressful or emergency situations. Strong communications skills, the ability to work both with a team and independently are required. Physical requirements include the ability to do the following: view a computer monitor and read newsprint font style and size, hear in both ears, sit at a computer desk, work in varying light levels and perform repetitive upper body motions for an eight hour shift.

Additional qualifications

Telecommunication Specialists are required to clearly speak, write, and understand the English language as well as be understood while speaking the English language.

Exemption status

Non-exempt

Compensation Detail

Compensation range is $17.31/ hour based upon union contract.

Benefits eligible

Yes

Schedule

Full Time

Hours / Pay period

40 hours every two week pay period

Schedule details

Week One:

– Wednesday: 3:00p – 7:00p
– Thursday: 3:00p – 7:00p
– Friday: 3:00p – 7:00p

• Saturday: Off
• Sunday: Off
• Monday: Off
• Tuesday: Off

Week Two:

– Wednesday: 3:00p – 7:30p

• Thursday: Off

– Friday: 3:00p – 7:00p
– Saturday: 2:30p – 9:30p
– Sunday: 2:30p – 9:30p

• Monday: Off

– Tuesday: 2:30p – 8:00p

Weekend schedule

Rotating, every other

International Assignment

No

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter

Robin Canion

EOE

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.