Telecommunications Specialist – Department Promotion Only

The hiring salary for this position is dependent upon experience, qualifications and position
funding; starting salaries above the first quartile require additional approval.

This is an internal promotional opportunity for current employees of the Information Technology Department ONLY. You must be a current employee in order to be considered for this position.

Work in this classification requires an individual to be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary classification functions herein described. Since every duty associated with this classification may not be described herein, employees may be required to perform duties not specifically spelled out in this classification description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this description.

TYPICAL CLASSIFICATION ESSENTIAL DUTIES:

• Maintain the County telecommunications network and equipment, including telephone, fax, camera, copper and fiber line, and LAN/WAN/phone connections throughout Pinal County’s IT infrastructure.
• Act as a Team Lead and assist in the coordination of projects and tasks, including changes to systems and infrastructure and assist in the design, implementation, and installation of voice/data and AVS converged networks.
• Oversee daily operations of voice applications and servers, review traffic and call data record (CDR) for system development and analysis and provide mid-level support for all telecommunications equipment and system programming.
• Oversee and maintain system operations of PBX, security, enterprise voice messaging, and network infrastructure.
• Support, repair, and replace voice network services and troubleshoot, test, and repair or replace PBX systems, security systems, voice and data circuits, OPX lines, 1FB’s lines, and DS3’s.
• Assist in the engineering, design, configuration, and implementation of voice, security, and network infrastructure.
• Provide 2nd level on-call support for voice, security and data systems and work closely with telecom techs to lead technical support, quality assurance, and training.
• Collect and accumulate data for Telecommunications work group, including system up-time, monthly work order reports, and projects completed.
• Perform complex PBX programming and installation.
• Document work completed and maintain records, notify manager and other technicians of unusual problems or problem trends in order to facilitate continued improvement of telecommunications services.
• Maintain absolute confidentiality of work-related issues, customer records, and restricted County information.
• Perform other related duties as required.

MINIMUM REQUIREMENTS TO PERFORM WORK:

• Associate’s degree in Electronics, Telecommunications, Computer Science or related field.
• Four (4) years of experience maintaining telecommunications systems.

Preferred Qualifications:

• Valid Arizona State Driver’s License.

Knowledge, Skills and Abilities:

• Knowledge of telecommunications hardware and software systems, networks, and telecommunications equipment infrastructure.
• Knowledge of Telecommunications Industry Association (TIA) and Electronic Industries Alliance (EIA) codes and standards.
• Knowledge of County safety policies and procedures and OSHA rules and regulations.
• Skill in using basic tools, equipment, and procedures for repairing telecommunications systems and components.
• Skill in assessing, analyzing, identifying, and implementing solutions to technical problems.
• Skill in reading and interpreting technical diagrams and interpreting technical instructions.

PHYSICAL DEMANDS:
The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. The work also requires the ability to balance, climb, crawl, finger, handle, perform repetitive motion, hear, speak, operate motor vehicles and/or heavy equipment, and demonstrate mental and visual acuity.
WORK ENVIRONMENT:
Work is performed in a dynamic environment that requires the ability to be sensitive to change and responsive to changing goals, priorities, and needs.