Automated Health Systems
JOB DESCRIPTION
Automated Health Systems, a dynamic healthcare company, is looking to hire a motivated and detail-oriented professional to assist its Telecom Team in our North Hills-area office.
Benefits:
- Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
- Comprehensive and ongoing training
- Employee Wellness Program
- Strong company culture with career growth opportunities
Responsibilities:
- Implements, troubleshoots and supports the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and on-site
- Provides Five9 Custom Reporting solutions to management
- Provides direct support to all Five9 users
JOB REQUIREMENTS
Qualifications for the position include:
- Team player with excellent communication skills as well as strong analytical and problem-solving skills.
- Minimum 3 to 5 years of related experience, with a minimum of 2 years in software support position.
- Knowledge of contact center operations as well as PBX, ACD, CTI, VoIP and IVR applications.
- Knowledge of networking theories and protocols such as TCP/IP and the OSI Model.
- Working knowledge of MS Office (Word, Excel, PowerPoint, Visio, etc.)
- Experience in technical writing and documentation.
- Bachelor’s degree in related field or the equivalent in experience/training required.
- Position requires some travel.
AHS is an Equal Opportunity Employer. Please visit our website for more information:
“The Enlightened Choice in Health Service Management”
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