TELECOMMUNICATIONS SPECIALIST

Position: Telecommunications Specialist, GS 9/11

Division: Norfolk Field Office

Location: Norfolk, VA

Working Hours: 8:15 a.m. – 5:00 p.m.

Salary:

GS 9: $55,188.00 – $71,746.00

GS 11: $66,773.00 – $86,800.00

Full Performance level: GS 11

Number of Positions Available: 1

Duration: Full Time/Permanent

Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications.

Key Requirements

• Must be a U.S. citizen
• Must be able to obtain a Top Secret-SCI clearance

Mission Statement:

The mission of the FBI is to protect the American People and uphold the Constitution of the United States.

Major Duties:

• Ensure that communication data collected from electronic surveillance monitoring equipment is captured and downloaded into various computer systems for analysis, and disseminated for use as evidence.
• Serve as a liaison between various commercial service providers relating to overt and covert telecommunications installations.
• Configure, test, install and maintain telecommunications systems for the division.
• Review and process requests for telephone and data services used in connection with investigative and administrative operations.
• Perform data traffic analysis on cellular, and telephone usage to ensure consistency and identify discrepancies.
• Maintain accurate and detailed records regarding existing configurations of data circuits.
• Keep abreast of changes in operations, services, features of communications systems and equipment, and technology within the telecommunications industry.
• Provide instructions to investigative personnel on the proper and safe operation of devices, answering any questions relative to the operational capabilities and limitations of the equipment and systems.
• Perform a variety of administrative duties to include inventory management, reports on system information, invoice processing and bill payment.

Qualifications and Evaluations

Please make sure your specialized experience/requirement(s) can be identified in your resume. Applicants must meet the qualification requirements by the closing date of this announcement.

Your application will be evaluated and rated under the FBI’s Candidate Rating Procedures. Your resume and supporting documentation will be used to determine whether you meet the job qualifications listed in this announcement and will be compared to your responses to the online assessment questionnaire. High self-assessment in the vacancy questions that is not supported by information in your resume, and/or supporting documents may eliminate you from Most Competitive status.

Your application will then be placed in one of three categories: Most Competitive, Competitive, or Least Competitive. Names of candidates in the Most Competitive category will be sent to the hiring official for employment consideration. Veterans’ preference will be applied.

All applicants will be rated on the following Competencies:

• Communication
• Customer Service
• Flexibility / Adaptability
• Collaboration
• Telecommunications

Specialized Experience (SE):

GS 9: Applicant must possess at least one (1) year of SE equivalent to the GS 7 grade level. SE is defined as follows:

• Monitored established communications systems and programs.
• Participated in the planning, ordering, installation, operation, maintenance, repair and termination of services.
• Maintained liaison with various internal and external customers.
• Maintained inventory of telecommunications equipment.
• Assisted with maintaining telecommunications systems to include programming services such as voice mail and the assignment of telephone extensions.
• Assisted with maintaining accurate and detailed records and/or prepared technical reports of existing configurations of data circuits, equipment and data collections.

GS 11: Applicant must possess at least one (1) year of SE equivalent to the GS 9 grade level. SE is defined as follows:

• Coordinated the installation of equipment and telephone services with local telecommunication service providers.
• Conducted data traffic analysis and performed troubleshooting to resolve technical difficulties encountered with collection systems and equipment.
• Prepared technical reports regarding equipment, data collections, and costs.
• Maintained liaison with various telephone service providers.
• Recommended/issued appropriate telecommunications equipment for customers.
• Reviewed budget information to ensure fund exists and processed invoices for payment.

Education

All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows:

GS 9: Applicant must have a master’s or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D., if related.

GS 11: Applicant must have a Ph.D. OR equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree OR LL.M., if related.

How to Apply

For detailed instructions related to applying, uploading documents, withdrawing an application or updating your application, please review instructions on