Telecommunications Staff Assistant

Position Summary:
Provide administrative and applications support to the Director and the Manager of Telecommunications and Customer Care. Support the Telecommunications and Customer Care Department staff with administrative functions and project work by interfacing with various levels of employees, vendors, and customers. Support the department’s marketing and social media efforts.

*Hybrid schedule offered after two months of training.:

This position is deemed essential and requires working during emergencies/inclement weather.

Essential Responsibilities:

• Serve as principal assistant to the Director of Telecommunications and Customer Care. Support the work of additional department staff members as needed.

• Analyze, develop, and present staffing schedules and recommend effective use of resources (including best times for breaks, lunches, training, meetings, etc.).

• Maintain databases tracking headcount, FTE, time off request and other related data.

• Update forecast inputs based on feedback from leadership; provide analysis on staffing trends and opportunities to meet and/or maintain staffing goals for immediate (less than two weeks) updates.

• Perform schedule modeling and analysis to offer scheduling process improvements on a quarterly basis.

• Use various social media and tools and develop relevant content topics to reach the company’s target customers.

• Develop and expand community and influencer outreach efforts.

• Update website content as needed reflecting changes in services and updated information regarding the organization.

• Review and prepare responses to various Requests for Proposals (RFP) and work with legal department in preparing submittals.

• Schedule and coordinate a variety of meetings with internal and external participants.

• Perform data reconciliation and cleanup of various databases.

General Responsibilities:

• Answer and process incoming calls during high peaks and/or staff shortages as needed.

• Maintain Director of Telecommunications and Customer Care’s calendar and schedule meetings.

• Update social media accounts.

• Perform other duties as assigned.

Supervisory Responsibilities:

• N/A

Required Qualifications (unless otherwise noted):

• Bachelor’s degree or equivalent experience.

• Minimum two plus years of office-based administrative work experience.

• Proficiency with computer applications, including Microsoft Word, Excel, PowerPoint, Outlook, and remote meeting set-up with Zoom.

• Demonstrates creativity and documented immersion in social media.

• Proficient in content marketing theory and application.

• Familiarity with various social media platforms such as Twitter and LinkedIn.

• Strong writing and editing skills with meticulous attention to detail.

• Numerical aptitude and comfort level with creating and maintaining spreadsheets.

• Excellent verbal and written communication skills.

• Ability to work both independently and as part of a team.

• Professional interpersonal style: ability to interact and work with a diverse range of people.

• Strong proactive organizational skills, including the ability to make decisions about how to prioritize and organize own work.

• Ability and willingness to proactively research and/or solve issues.

• Ability to organize and prioritize tasks to completion in a fast-paced environment while ensuring a strong attention to detail.

• Ability to work on several different unrelated tasks at the same time.

• Ability to work under the pressure of sometimes tight deadlines.

• Exhibit a ‘can-do’ attitude and flexible work style approach.

• Ability and willingness to maintain confidentiality at every level.

Job Type: Full-time