Telecommunications Support Specialist

Introduction

The Department of Corrections is focused on public safety through the custody and supervision of those in our care. Corrections employees have the opportunity to positively impact the lives of others through careers in a variety of fields. Using cutting-edge research and evidence-based approaches, employees implement lasting change with a positive impact for the people of Wisconsin.

The Division of Management Services is currently recruiting to fill a Telecommunications Support Specialist (IS Network Services Specialist) position. This position will be headquartered at our central office in Madison, WI.

Note: This position will be able to work 100% remotely but may be in the office as needed (first day will be in office to retrieve mobile equipment).

In addition to meaningful and rewarding work, we offer a competitive benefits package featuring: Substantial leave time including at least 3.5 weeks of vacation to start, 9 paid holidays, and ample accrued sick time that rolls over each year. Excellent and affordable health, vision, and dental benefits A casual office atmosphere and flexible work schedules depending on the position’s requirements An exceptional pension plan with employer match and lifetime retirement payment, plus an optional tax advantaged 457 retirement savings plan Well Wisconsin Wellness Program A free and confidential employee assistance program that offers employees and their immediate family dependents a variety of tools, resources, and professional consultation services to support their health, goals, and overall well-being

Position Summary

This position is the Department’s voice telecommunications lead technician and as such, provides leadership to other professional IT staff and telecommunications system users. This position develops, promotes, and implements telecommunications hardware and software architectures for the various telecommunications systems in all DOC locations. It serves as a subject matter expert and provides direction to divisions in the architecture of systems using telecommunications facilities, methodologies, and toolsets. Extensive coordination and consultation with many other technical support units, application development units, facilities management staff, other State agencies and vendors as needed.

Salary Information

Starting salary is between $65,644 and $100,692 per year. Pay on appointment for current and former state employees may vary according to the applicable pay transaction provisions of the compensation plan and Wisconsin Administrative Code. This position is in pay schedule and range 07-33. A 12-month probationary period is required.

Job Details

Applicants must be legally entitled to work in the United States (i.e., a citizen or national of the U.S., a lawful permanent resident, an alien authorized to work in the U.S. without DOC sponsorship) at the time of application. The Department of Corrections will conduct criminal background checks on applicants prior to selection to determine whether the circumstances of any conviction may be related to the job being filled. Upon hire, all new DOC employees are subject to fingerprinting.

The Department of Corrections may conduct pre-employment drug screens. Any applicant who is offered employment in a position which requires a pre-employment drug screen must pass the screen as a contingency to employment. Applicants who fail or refuse the drug screen will not be given further consideration for employment.

All state employees must report their COVID vaccination status, whether vaccinated or not and provide supporting documentation if vaccinated. Newly hired employees will be required to submit this information within their first two weeks of employment.

The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus – COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Qualifications

Minimally qualified applicants will have experience:

• With the design, implementation and support of total telecommunication systems integrating voice, network services, and premise-based equipment
• Working with automated call distribution systems for Call Centers
• Working with smartphones, cellular carriers, and Mobile Device Management (MDM)

How To Apply

To apply, click on “Apply for Job” to start the application process. Follow the steps outlined in the application process and submit your application. Permanent classified employees who are eligible for consideration as a transfer or voluntary demotion must complete the application process in order to be considered.

Applicants should attach a letter of qualification and resume detailing their training and experience relating to the qualifications mentioned above. It is not necessary to include references at this time. Your letter of qualification and resume will be evaluated and is considered the assessment for this position . Your letter of qualification and resume should be limited to a maximum of two pages each.

Your submission will be evaluated by one or more job experts. The most eligible candidates will be invited to participate in the next step of the selection process. For more information regarding your letter of qualification and resume, please click here .

Questions can be directed to Phia Vang, Human Resources Specialist at [email protected] .

The State of Wisconsin is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce.

Deadline to Apply

On-line application materials must be finalized by 11:59 pm on 12/11/22 in order to be considered.