Telecommunications Support Specialist

IT SPECIALIST

Temporary with possible Temp to Hire for the right person!

Starting Salary Between $58,593.60 to $73,195.20

• Resolve incoming tickets daily
• Troubleshoot Cisco Unified Communications portfolio including CUCM, UCCX, Unity, Jabber, servers, routers, and gateways
• Experience with ancillary systems including voice recording, call accounting, and Active Directory – LDS.
• Order, receive, configure, and deploy cellular devices to County employees.
• Participate in upgrades/patches for the UC Network.

Who You Are

• Reliable people person wo enjoys helping other employees with their technical issues.
• A leader with VoIP, audio/visual, wireless/MDM, and other collaborative experience.
• A detailed orientated person who will be able to configure a call manager, trouble shoot an incident, or react on the fly with a logical solution and still document the result.
• Team member invested in their coworkers’ success.

Position Specific Skills

Advanced proficiency in two or more of the following fields:
Network Services, Server Administration, Wireless Communications, Telecommunications.

Experience in helping people communicate through managing, designing, and implementing enterprise scale VoIP over IP network environments with a focus on voice and collaboration technologies.

Provide high level operational support and receive escalations from teams to ensure final resolution on Voice & Collaboration related incidents.

Monitor Voice & Collaboration infrastructure capacity and performance to ensure continued, uninterrupted operation of its systems and applications.

Lead/coordinate Voice & Collaboration infrastructure changes and upgrades.

Ensure full compliance on Corporate Change Management policies and procedures for Voice & Collaboration infrastructure Experience with ISDN, IP/SIP trunking, analog trunking & SBC deployments

This position is required to report during County Emergency Activations and may be required to work holidays/weekends/evenings as directed by the ITS Director or his designee.

Must have a valid Florida Driver’s License or the ability to obtain one within 30 days of hire.

Must obtain Criminal Justice Information System (CJIS) Level 4 Security Awareness Training within 30 days of hire.

Must be able to pass a background check (including fingerprinting) before start date.

Must possess or be able to obtain Federal Emergency Management Agency (FEMA) certifications IS-100 and IS-700 within six months from date of hire.

IT Senior Specialist – Preferred Skills

Recent programming and troubleshooting experience with the Cisco Unified Communications product portfolio, including CUCM, UCCX, Unity, Jabber, servers, routers, and gateways.

Recent experience with ancillary systems including voice recording, call accounting, and Active Directory – LDS.

Recent Experience with collaborative platforms such as Webex, Zoom or MS Teams. Experience with wireless cellular communication devices and MDM applications, such as AirWatch or Microsoft Intune.

IND3

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Bachelor

2-5 years