Telecommunications System Engineer

Job Detail

• Job Code 59204
• Tax Term W2 Hourly1099
• Career Level Mid Level
• Experience 7 Years
• US Work Status US CitizenGreen Card Holder
• Job Duration 12 Months
• Qualifications High School Diploma

Job Description

Excelraise, LLC is a rapidly growing full service IT solutions integrator and talent management company headquartered in Denver, CO. Our valued client*s includes fortune 500 companies, Government Agencies.

Currently we are looking for a qualified individual to work as a Telecommunications System Engineer with our direct client in Hartford, Connecticut.

***Candidate Must Be Local***

***Must have a valid driver’s license***

***WORK SCHEDULE: Full-Time 40hrs – Monday – Friday, 8 AM – 5 PM***

The agency needs to engage the service of a Telecom Engineer 2 consultant position. The candidate will participate in the deployment and maintenance of DCF business systems. The primary focus of this candidate will be end user support and equipment maintenance for telecommunications, video conferencing and voice/data networks. Some support for cellular communication systems and personal computer systems will also be involved. Maintaining a customer focus is essential and the incumbent needs to be able to triage problems, troubleshoot issues and work with vendors and staff at all levels to quickly and efficiently deliver new systems and to resolve support requirements. The consultant will be expected to work with Avaya and NEC systems in both distributed and centralized environments. Maintaining good customer relations while triaging and resolving issues is key.

Required Skills:

• Technical Expertise with PBX and voice-mail (Avaya and NEC) systems
• Responsible for daily moves, adds, changes, and repairs as needed
• Proactively monitors systems responsiveness, communicated, and report issues
• Support contact center platform services and all project related and ongoing operation for voice communication services
• Working with vendor and telco for wiring and CO/PRI circuits
• Monitoring call accounting system and produce call detail reports as needed
• Have detailed understanding of telecommunication infrastructure such as PRI/T1, SIP trunks and experience troubleshooting those systems
• Installation and support of communications hardware and software
• Analysis, design and development of communications systems
• Network hardware and software installation and support
• End user support – face to face and via telephone
• Familiarity with cellular communications and mobile devices
• Excellent customer service skills
• PC Hardware and software use

Preferred Skills:

• Expertise implementing and supporting Avaya and/or NEC systems
• Expertise with video conferencing systems
• Experience with Five9 contact center
• Experience with SIP trunking

Required skills

Analysis and Design Call Monitoring PBX and Avaya/NEC