Telecommunications Systems Administrator

How to Apply

A cover letter and resume are important submissions for the hiring team to get a sense of your experience. In the cover letter, in one page or less, please let us know how this role aligns with your career aspirations and skills. Submit both a cover letter and resume as one file (because of system limitations).

Job Summary:

The Information and Technology Services (ITS) organization has an exciting opportunity to employ a Telecommunications Systems Administrator as a member of the Unified Communications Infrastructure team.

This position is responsible for the network and voice communications systems will collaborate with ITS Infrastructure technical teams on production support and project efforts. The individual will be part of a cohesive team that is responsible for administering IP Voice infrastructure including server administration (virtual and physical), voice gateways and Integrated Services Router (ISR) routers, phones and multiple call center agents. This position reports to the UC Operations Manager. This position requires someone who will resolve problems, has experience in a role providing excellent customer service, demonstrates the ability to follow documented procedures and standards in a consistent manner, and has the passion to meet or exceed customer expectations.

Responsibilities:

Provide service support and troubleshooting. Follows procedures and guidelines to install, patch, configure, customize, troubleshoot, upgrade, integrate, and maintain systems, software and network connectivity. Reviews and monitors systems for availability, error conditions and performance monitors to ensure system stability.

Who We Are:

Information and Technology Services (ITS) supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and promoting university wide innovations. ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. For more information about ITS, visit: https://its.umich.edu/about

Required Qualifications:

• Bachelor’s degree in computer science and/or equivalent combination of education and experience
• Experience working in a Cisco Call Manager, Cisco Call Center Express, Cisco Unity and Cloud PBx
• Experience working with carrier grade high density telephony gateways (Cisco, Audiocodes)
• Two years experience working with Voice over IP (VoIP) Telecommunication systems
• Two years experience using diagnostic protocols such as wireshark, TCPDump to identify root cause analysis
• Thorough understanding of Session Initiation Protocol (SIP)
• Basic troubleshooting and problem solving skills demonstrated in a VoIP on premise or Cloud PBX.
• Basic understanding of layer two and three IP Networks
• Two years experience working with SIP based IP telephony solutions
• Basic understanding of session border controller (SBC) devices in a VoIP environment

Desired Qualifications:

• One year experience using system tools such as network sniffers, system monitoring and voice call analyzers
• Reasonable understanding of Linux and/or Windows server administration experience; including patching, server rebuild and system sizing
• Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service

Work Environment

• Punctual, regular, and consistent attendance is required
• Normal amount of sitting
• Average mobility to move around an office environment
• Able to conduct normal amount of work at a computer
• May require to travel to various locations on and off campus
• Requires on-call availability and rotation outside of normal working hours
• Requires working during non-business hours and on weekends
• Required to maintain own high-speed residential connectivity service and mobile communication device
• Successful candidates must meet the requirements of driving a U-M vehicle and have a valid driver license with less than 7 points
• Responsible for protecting data and information from unauthorized release or from loss, alteration, or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement which the incumbent signs.

Benefits at the University of Michigan

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family and plan for a secure future. Benefits include:

• Generous time off
• A retirement plan that provides two-for-one matching contributions with immediate vesting
• Many choices for comprehensive health insurance
• Life insurance
• Long-term disability coverage
• Flexible spending accounts for healthcare and dependent care expenses
• Dental and Vision Insurance
• Parental and Maternity Leave

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.

U-M COVID-19 Vaccination Policy

COVID-19 vaccinations, including boosters when eligible , are required for all University of Michigan students, faculty and staff across all campuses, including Michigan Medicine.  This includes those working remotely.   More information on this new policy is available on the Campus Blueprint website or the UM-Dearborn and UM-Flint websites.