Campus Technology Services – Telecommunications Operations
University Job Title
Telecommunications Technician 2
Bargaining Unit
L34 – Local 34 (Yale Union Group)
Compensation Grade
Labor Grade D
Wage Ranges
Click here to see our Wage Ranges
Work Location
Central Campus
Worksite Address
344 Winchester Avenue
New Haven, CT 06511
Work Week
Standard (M-F equal number of hours per day)
Searchable Job Family
Computing and Information Systems, Technical Support, Telecommunications
Total # of hours to be worked:
37.5
Position Focus:
Under the direction of the Telecom Manager, the Telecommunications Technician carries out a variety of tasks related to maintaining high quality telecommunications services for the University.
Responsibilities include: Fulfills service requests for data cabling infrastructure services. Updates appropriate billing and inventory systems, and programs the various voices services Systems. Communicates with end users as required.
Essential Duties
1. Diagnoses equipment malfunctions. 2. Repairs voice and data equipment. 3. Establishes time and cost estimates. 4. Maintains accurate records of staff hours and materials used. 5. Reports and monitors service order changes. 6. Maintains and repairs telecommunications systems and equipment according to manufacturer recommendations and specifications. 7. Oversees, instructs and coordinates activities of staff. Performs additional functions incidental to technician activities.
Required Education and Experience
Four years of related work experience, two of them in the same job family at the next lower level, and a high school level education; or two years of related work experience and an Associate’s degree; or an equivalent combination of experience and education.
Required Skill/Ability 1:
Excellent verbal and written communication skills. Excellent organizational skills.
Required Skill/Ability 2:
Developed computer skills and demonstrated proficiency with all types of data infrastructure technologies.
Required Skill/Ability 3:
Must be able to work on multiple tasks simultaneously. Excellent customer service skills.
Required Skill/Ability 4:
Hands-on troubleshooting and diagnostic experience with data and telecommunication hardware including PBX, VoIP and Wireless Access Points.
Required Skill/Ability 5:
Strong attention to detail skills with ability to prioritize.
Required Licenses or Certifications
T-2 Electrical License
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit “Learn about background checks” under the Applicant Support Resources section of Careers on the It’s Your Yale website.
COVID-19 Vaccine Requirement
Thank you for your interest in employment at Yale University. Please also note that the university has a COVID-19 vaccination and booster requirement for all students, staff & faculty which is described in the COVID-19 Vaccine Program. As you search our open positions, you will see that all postings list their on-site addresses which gives more detail on the on-campus work location of the role.
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale’s Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
Inquiries concerning Yale’s Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).
W.L. Harkness Hall, 3rd Floor, Room 303
100 Wall Street, New Haven CT 06511
203-432-0849
[email protected]
Note
Yale University is a tobacco-free campus
