Telecommunications Technician

America Fujikura Limited (AFL) is seeking Telecommunication Field Service Technicians (“FST”) for our Canadian Operations in the cities of Lower Mainland, BC.

As a Field Service Technician with our team you will be responsible for the installation and support of products related to the Future Friendly Home (FFH), home networking, phone, high speed internet, Optik TV, home security system, for our customers.

For our Field Service Technician, the first priority will be to offer extraordinary customer service while installing and repairing voice and data services: phone, internet, TV, home security system.

You will also find opportunities to promote and up-sell additional services and/or products that our clients offer.

HERE’S WHAT SUCCESSFUL CANDIDATE SHOULD BRING TO THE TABLE:
Ability to provide exceptional customer experiences, overcome objections and handle both favourable and unfavourable customer interactions

Comfortable with solutions-based selling, recommending products to the customers and up-selling services and products

Normal colour vision which is required to work with color-coded wiring

Handle a physically demanding workload (up to 60 lbs.) which includes heavy lifting, climbing ladders/poles, crawling in confined spaces and working in all weather conditions

Flexible to work various shifts: days, evenings, and weekends, to meet business needs

Fluent in English, with demonstrated professional oral and written communications skills, fluency in other languages would be a great bonus

Self-motivated, demonstrate effective decision-making skills and can work with limited supervision

Mechanical ability and technical proficiency along with an ability to work aloft or on ladders

Ability to plan, organize and thrive in a dynamic, rapidly changing environment

Effectively work in a team environment and collaborate with other departments

Follow safe work practices and abide by all safety rules and regulations

Willing and able to work in locations that preclude your ability to return home, as required

Exhibit enthusiasm to continuous learning, high performance and have a demonstrated ability to learn and apply learned skills to related situations

QUALIFICATIONS

Completed a minimum of Grade 11 Math

Strong computer skills

Clean and valid Class 5 Driver’s License

Previous experience in sales and customer service

Great-to-haves

Previous experience and/or education in telecommunications

Otherwise we will offer you best-in-class training to start.

ADDITIONAL INFORMATION:
Required to maintain clean Driving records.

A driver’s abstract will be required prior to receiving the offer of employment.

Required to provide pre-employment criminal background checks

Comfortable with a unit base (piece-rate) pay system

WORK LOCATION:
Cities of Lower Mainland and surrounding areas

Who is AFL?

America Fujikura Limited (publicly known as AFL) is a premiere service provider in the global telecommunications industry focusing on leading-edge network technology, quality, safety and superior customer satisfaction. AFL manufactures, engineers and installs the fiber optic products and equipment that communications providers need to provide quad-play solutions to their customers.

Everyone belongs at AFL. At AFL, we value and respect unique contribution and talents. As a global company with customers of every race, ethnicity, gender, age, religion, ability, background and experience, we believe that we can serve our team members and customers better if cultural diversity is naturally engrained within the fibres of our company.