Please note that this is a hybrid position and based in Trois-Rivières. Candidates must have an eligible work permit for Canada and be fluent in French.

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That’s why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.

• Take charge of incident tickets, investigate them and resolve the various cases;
• Be in contact with customers during the resolution process to collect useful information, follow up with customers and ensure their satisfaction;
• Analyze network sessions and call flows with Wireshark (or similar);
• Work in a team environment, exchanging, sharing, and assisting when necessary;
• Report progress, advice, and resolution plan to the team leader;
• Work on system and network diagrams, technical specifications and technical documentation.

Does this sound like you?

• Ability to maintain a professional relationship with customers and internal staff;
• Excellent understanding of LAN and WAN technologies, QoS, security, VLAN, SIP, RTP, and all other Internet protocols;
• Good knowledge of network operation, management, and monitoring;
• Ability to:
  • evolve in a complex technical context;
  • manage stress and ask for help when necessary.
• Autonomous, organized, flexible, and open to learning;
• Some knowledge of DOCSIS technologies, fiber optics, Wi-Fi, the cloud and cloud services would be appreciated;
• Communication with teams in French and English. Level expected:
  • French: 4/4
  • English: 4/4

45714 #LI-Hybrid