Telecommunications Technician

The Contractor must possess the following minimum qualifications and experience:

• One year of experience with federal grant work.
• One year of experience using Microsoft Excel.
• One year of experience with helpdesk ticketing software systems.
• One year of experience with telecommunications.

SERVICE TASKS:

• Contractor will perform the following tasks in the time and manner specified:
• Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as directed by the Department.
• Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the Department.
• Attend all USAC webinars, as directed by the Department.
• Coordinate with USAC Customer Service, as directed by the Department.
• Respond to all information requests in the time and manner specified by the Department.
• Track USAC filing, funding windows and cut off dates, as directed by the Department.
• Communicate USAC policy updates to OIT management, as directed by the Department.
• Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and
• USAC master spreadsheet, as directed by the Department.
• Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as directed by the Department.
• Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services, as directed by the Department.
• Assist other Network Services Provisioning Team members, as directed by the Department.

DATA SECURITY AND CONFIDENTIALITY TASK:

• The Contractor, its employees, subcontractors, and agents must comply at all times with all
• Department data security procedures and policies in the performance of this scope of work as
• specified in the Data Security and Confidentially document attached to the purchase order.

Sun2

Job Type: Contract

Pay: $20.00 – $60.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Ticketing: 1 year (Preferred)
• Telecommunication: 1 year (Preferred)
• USAC RHC Forms: 1 year (Preferred)

Work Location: One location