Telecommunications Technician

Client: State of Florida, Department of Health

Location: ONSITE, Tallahassee, FL

Term: ASAP- 6/30/2023 with renewal years eligible

The Contractor must possess the following minimum qualifications and experience:
5.1. One year of experience with federal grant work.
5.2. One year of experience using Microsoft Excel.
5.3. One year of experience with helpdesk ticketing software systems.
5.4. One year of experience with telecommunications.

6. CONTRACTOR RESPONSIBILITIES:
6.1. SERVICE TASKS: Contractor will perform the following tasks in the time and manner specified:
6.1.1. Process USAC RHC Forms 460, 462 and 463 via the RHC My Portal and RHC Connect websites, as directed by the Department.
6.1.2. Maintain a Network Cost Worksheet (NCW) for USAC FCC Form 462, as directed by the Department.
6.1.3. Attend all USAC webinars, as directed by the Department.
6.1.4. Coordinate with USAC Customer Service, as directed by the Department.
6.1.5. Respond to all information requests in the time and manner specified by the Department.
6.1.6. Track USAC filing, funding windows and cut off dates, as directed by the Department.
6.1.7. Communicate USAC policy updates to OIT management, as directed by the Department.
6.1.8. Utilize the DMS ordering portal (CSAB SUNCOM) to audit, maintain and update the NCW and USAC master spreadsheet, as directed by the Department.
6.1.9. Process Cherwell customer service tickets for DMS Network Services Provisioning Services, as directed by the Department.
6.1.10. Provide technical support for customer phone calls relating to DMS Network Services Provisioning Services, as directed by the Department.
6.1.11. Assist other Network Services Provisioning Team members, as directed by the Department.
6.1.12. DATA SECURITY AND CONFIDENTIALITY TASK:
The Contractor, its employees, subcontractors, and agents must comply at all times with all
Department data security procedures and policies in the performance of this scope of work as specified in the Data Security and Confidentially document attached to the purchase order.

Brandt Information Services, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Job Types: Full-time, Contract

Pay: $25.00 – $30.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Tallahassee, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 1 year (Required)
• Federal Grant work: 1 year (Required)
• helpdesk ticketing systems: 1 year (Required)
• Telecommunication: 1 year (Required)

Work Location: One location