Telecommunications Technician III

About us

We Value Strong Connections.

At Green Hills, we are deeply connected to our communities. We create bonds that keep our communities connected to each other and to the world at large. When you reach out to us, you reach out to people who live and work in your community. We’re here to serve, and we respond quickly and reliably. And, in the end, we understand that we have something larger cities don’t -we have each other.

***This role is located in Breckenridge, MO. Candidates must be located within 45 minutes of facility.

General Summary

Remotely troubleshoot/repair the access network prior to dispatching as much as possible. Support/troubleshoot with technicians in the field to achieve a timely repair/install. Installs, maintains, and repairs customer premise voice and broadband equipment. Wires and connects new equipment. Utilizes testing equipment to determine maintenance and repair needs and completes necessary repairs. Installs, configures, and performs routine maintenance on access network equipment. Repairs access network outside plant and related equipment by performing diagnostic tests and performing necessary repairs on twisted pair, fiber, and coax distribution systems. Installation and turn up of data center equipment. Perform emergency fiber restoration.
Essential Job Functions

• Remotely support technicians in the field.
• Perform all aspects of emergency fiber restoration.
• Be a subject matter expert on company owned CPE equipment.
• Installs new broadband services and equipment on customer premises. Wires and connects new equipment as appropriate. Explains equipment and services and answers customer questions.
• Maintains and repairs existing voice and broadband customer premise equipment by testing to locate trouble. Determines and completes necessary repairs.
• Analyze and troubleshoot customer Wi-Fi.
• Installs, configures, and performs routine maintenance on access network equipment in the data center or plant. Repairs access network equipment by performing diagnostic tests to locate trouble. Determines and completes necessary repairs.
• Completes all outside plant and data center installation and repair related reports.
• Confer with customers to further determine problems and acceptable resolutions.
• Locate aerial and buried facilities.
• Performs all other related duties as assigned by management. *

Education and Experience

High school diploma or general education degree (GED); one (1) year certificate from college or technical school in telecommunications or electronics or three(3) to six (6) months related experience and/or training; or equivalent combination of education and experience.

Green Hills is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $26.00 – $43.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Relocation assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Breckenridge, MO 64625: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

License/Certification:

• Driver’s License (Required)

Work Location: In person