Insight Global
One of our large healthcare clients is looking for a Telecom Technician to join their team! **This person MUST have a car and is open to traveling short distances throughout the 5 day work week as needed.** Below is a brief list of job responsibilities:
- Perform CUCM tasks include configuring SIP and Jabber devices, line appearances for directory numbers, CSS for dial plans, device pools, partitions
- Caller id masking, set recording lines for built-in-bridge on devices, migrate device types using SIP migration tools and voicemail profiles for end users
- Create Cisco Unity Connections for integrated and non-integrated AD voicemail accounts
- Troubleshoot PSTN Connectivity and DHCP and voice vlan issues over Avaya POE switches -Test DID inbound/outbound dialing to all endpoints
- Migrate phones from PBX systems to UCC VOIP -Serve as primary on routine support tickets
- Coordinate and deploy VOIP and analog endpoints
- Communicate with customers on installation for service; turn on, discontinue, add, change or delete service; and address other service related issues
- Verify accuracy and completeness of all new customer orders; enter orders into ticketing system with a high degree of accuracy; provide technical support to customers; verify service needs and manage order changes
- Properly document in ticketing software both call purpose and resolution
- Assist with orders through all installation milestones to completion, ensuring all ordered services are activated and exceed Customer expectations
Qualifications:
1+ years experience in telecom tech support OR related degree in IT Working knowledge of LAN/WAN, Internet and VoIP technologies Experience with one or all of the following:
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection
- Cisco Jabber and Extension Mobility
**Has a car & can commute 5 days a week to hospital locations in Northeast Philadelphia**
Job Type: Full-time
Pay: $29.00 – $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- No weekends
Ability to commute/relocate:
- Philadelphia, PA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- CISCO Phone: 1 year (Required)
- Telecommunication: 1 year (Required)
- VoIP: 1 year (Required)
Work Location: One location
Quick Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsinteelecom.net) you saw this job posting.