Telecommunications Training Specialist

Staffmark is recruiting for a Direct Hire – Process Standards & Training Specialist for our client located in Chester, SC. This communications and technology solutions provider is known for reliable services and excellent customer service. Use your talent, skills and experience to work for and support a great company which provides excellent pay, benefits and a secure work environment.

General Summary:

The Process Standards & Training Specialist functions as a standards training facilitator for our team. Develops and trains technicians and staff on process and workforce standards. Develops the content, manages the program, and builds the metrics for a technician scorecard. He/she ensures uniformity across all territories as related to training. Supports quality control and technician recognition incentives.

Essential Job Functions:

The essential job functions include, but are not limited to the following:

• Develops written standard operation procedures for Field Operations for all work order types and step process to assure consistency and scalability of the operation.
• Assists with training needs and management recommendations.
• Supports quality control processes, to ensure consistent delivery of our service offerings.
• Utilize workforce management process tools to increase overall efficiency and productivity among employees.
• Applies Scorecards for measuring technician’s abilities, productivity and performance.
• Supports technician recognition incentives and programs, recognizing the top technician performance based on scorecards and other criteria.
• Recommends technician progression plans.

Knowledge, Skills, and Abilities:

• Computer Skills – Possesses solid operating knowledge of Microsoft Word, PowerPoint, Excel and Outlook.
• Interpersonal Skills – Focuses on resolving conflict vs. blaming others, maintains confidentiality and is open to coaching and new ideas
• Communications – Strong written communications. Speaks clearly and persuasively in both positive and negative situations, listens, gets clarification, and responds well to questions. Adept at composing professional business correspondence. Thrives in being able to be in front of technicians to train and explain processes and technical skill development.
• Professionalism – Maintains a professional appearance. Approaches others in a tactful manner, reacts well under pressure, and treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions and follows through on commitments.
• Teamwork – Provides and welcomes feedback, contributes to a positive team spirit, and supports team member efforts to succeed.
• Leadership – Inspires and motivates others to perform well, provides vision and inspiration to peers, and gives appropriate recognition to others. Exhibits sound judgment; makes good decisions and is willing to learn.
• Organizational Support – Follows policies and procedures and completes administrative tasks correctly
• Planning and Organizing – Prioritizes and plans work effectively and uses work time efficiently
• Interpretation – Able to read, analyze, and interpret instructions, contracts, policies, documents and regulations
• Job Knowledge – Experience in telecommunications installation and maintenance.
• Flexibility – Must be able to work outside normal business hours when necessary.

Qualifications:

• High school diploma or GED, or equivalent combination of education and experience.
• 3-5 years of experience with telecommunications installation/repair required.
• Standards writing/documentation experience is preferred.
• Training experience is preferred.
• Must be familiar with and have experience with operating a bucket truck.
• Must possess and maintain a valid driver’s license with a safe driving record.
• May be required to travel and stay overnight to work and train staff.
• Must be eligible and willing to obtain any required medical certification and/or license needed to operate a commercial vehicle.
• Must be capable of working in all temperatures, climates, and weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk and hear. The employee is regular required to use hands or fingers; handle or feel objects, tools, or controls. The employee is regularly required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee is required to operate a motor vehicle on a daily basis. The noise level in the work environment is usually low to moderate. Must be available to occasionally work after normal business hours, based on the needs of the company.

This company offers excellent pay and comprehensive benefits package.

• Medical, dental, vision and life insurance
• 401k savings plan with company match
• Paid vacation and holidays

What’s next?

• This is an immediate need! Email your up to date resume to: [email protected]