Telecommunications Voice Analyst (Kearney, NE)

Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services. Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation. Troubleshoot complex problems, individually, with other members of the team, and with third parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.

This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.

Associate’s Degree; equivalency considered
Three years’ experience with the configuration, design, installation and maintenance of telecommunications services; required
Working knowledge of telephony, including VoIP, service design and support; required

Familiarity with Ethernet networking; required

Strong interpersonal and communication skills; required

Ability to troubleshoot and solve complex problems; required

Bachelor’s Degree in an IT related field; equivalency considered; preferred
Experience with Cisco Unified Communications solutions; preferred

Experience with ACD and Contact Center concepts; preferred

Experience with IT process automation; preferred
CCNA Voice, CCNP Voice or CCIE Voice certification; preferred

THIS POSTING IS FOR INFORMATION PURPOSES ONLY.

To apply, interested applicants should go to University of Nebraska System’s employment website: https://careers.nebraska.edu/

or

Click here to apply: https://careers.nebraska.edu/postings/1936