Telecommunications Voice Analyst

University of Nebraska at Kearney



Position Details
Position Information

Working Title Telecommunications Voice Analyst
Brief Summary of Job Description Incumbent will be responsible for ensuring continuous availability of the University of Nebraska telecommunications services.   For additional information regarding the position or to apply, please submit application to link listed in the job duties.
Job Duties Including the design, implementation, and management of telephony equipment, appliances, and management solutions. Coordinate installations, changes, and upgrades to services. Monitor, analyze, and ensure telephony performance, capacity, and uptime meet university service level agreements within a 24×7 operation. Troubleshoot complex problems, individually, with other members of the team, and with third parties. Requires regular interaction with other networking, systems, and telecom professionals in the design and delivery of services; and with end-users to provide direct support.
This position will uphold the ITS core principles of outstanding collaboration and communication, a drive to succeed, a passion for higher learning, and acting with integrity.
To apply, visit https://careers.nebraska.edu/postings/1943 . 
Required Qualifications
  •  Associate’s Degree; equivalency considered
  • Three years’ experience with the configuration, design, installation and maintenance of telecommunications services
  • Working knowledge of telephony, including VoIP, service design and support
  • Familiarity with Ethernet networking
  • Strong interpersonal and communication skills
  • Ability to troubleshoot and solve complex problems
Preferred Qualifications
  •  Bachelor’s Degree in an IT related field; equivalency considered
  • Experience with Cisco Unified Communications solutions
  • Experience with ACD and Contact Center concepts
  • Experience with IT process automation
  • CCNA Voice, CCNP Voice or CCIE Voice certification

Physical Demands
Schedule Work schedule located in each position link in the above Job Description section
Desired Start Date 09/15/2022
Is this position temporary? No
Position End Date (if temporary)
Special Instructions to Applicant These positions report to the University of Nebraska System and are posted as a courtesy. Applications will not be accepted at this site.
To apply, visit https://careers.nebraska.edu/postings/1943 . 
Special Conditions for Eligibility

Posting Detail Information

Posting Number S20220100P
Close Date
Open Until Filled Yes
Application Review Date: Initial application review will begin on this date. Applications received prior to this date will be considered. Applications received after the review date may be considered. 08/22/2022
For questions regarding the online application process, please contact:

308-865-8522 or [email protected]

For questions regarding the position, please contact: Please visit https://careers.nebraska.edu/ to apply or call UNCA at (402)472-3701

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