Telephone Equipment Distribution Specialist – State Program Administrator Technical Specialsit

When all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.

Job Class: State Program Administrator, Technical Specialist

Working Title: Telephone Equipment Distribution Specialist

• Who Apply: Open to all qualified job seekers
• Date Posted: 09/29/2022
• Closing Date: 10/05/2022
• Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
• Division/Unit: DHS-Central Office / BHDH DHHS Telephone Equip Dist
• Work Shift: Day Shift
• Work Hours: 8:00am to 4:30pm
• Days of Work: Monday – Friday
• Travel Required: Yes, (40% for Meeting, Installations and Trainings)
• Salary Range: $21.10 – $29.74/hourly; $44,056 – $62,097/annually
• Classified Status: Classified
• Bargaining Unit/Union: 207 – Technical/AFSCME
• Work Area: (Required for AFSCME)
• FLSA Status: Nonexempt
• Connect 700 Program Eligible: Yes

• Telework (Within Minnesota or Neighboring States) and Flexible Hours Options Are Available.

The position exists to interview persons with a communication disability that have trouble accessing a standard telephone. Applications received will be reviewed and program eligibility will be determined. The consumer’s telecommunication equipment needs will be determined and training/installation will be provided when needed. The position will provide pertinent resources including information about other support services and telephone/internet discount programs. The position will assist Telephone Equipment Distribution (TED) consumer(s) to complete telephone/internet discount applications. Follow-up services to consumers who already received equipment will be provided. In addition, the position is responsible to create and implement public relation efforts for the TED Program and Minnesota Relay in the northeast region. The position will be responsible to manage and monitor regional inventory for in-person appointments. Lastly, the position will educate TED consumers about other assistive technology that benefit them.

Responsibilities include, but are not limited to:

• The process of determining eligibility of new program applicants, assessing their telecommunication needs and distributing the equipment;
• After initial services, provide ongoing support to TED consumers;
• Create and implement a regional outreach plan in conjuction with the Assistant Administrator’s statewide plan;
• Maintain and manage regional inventory for home visits and outreach activities;
• Create and respond to information and referral (I & R) requests.

Minimum Qualifications

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

Must have work experience providing assistive technology installation, technical support, and training for consumers with a disability.

Experience must clearly demonstrate:

• Advanced skills in American Sign Language (ASL) based on the SCPI assessment;
• Inventory management of assets;
• Database management skills to retrieve, update, and manage data;
• Possess valid driver’s license;
• Customer services skills to communicate in-person and via email interactive with customers for eligibility, installation, and training on assistive technology;
• Computer skills with the ability to navigate multiple screens and databases;
• Possess problem solving skills to troubleshoot issues with assistive technology and match the consumer with the correct type of device;
• Skilled at using MS Office Suite programs: Word, Excel, PowerPoint and Outlook along with MS Teams or WebEx.

Preferred Qualifications

• Variety of experiences working effectively with others from different backgrounds and cultures;
• Possess good organizational and time management skills;
• Experience implementing and maintaining consistent, accurate policy and procedures in determining program eligibility;
• Basic knowledge of the Title IV of the American with Disabilities Act;
• Flexible to adapt to changes in technology.

Additional Requirements

• Minnesota Department of Human Services (DHS) criminal background check will be conducted on all finalists for this position. Finalists must pass the DHS background check.
• Employee reference checks will be conducted on all finalists. This include a review of documentation related to job performance. It also includes contact with the applicant’s former employer(s).

Why Work For Us

WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential.

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 12 paid holidays each year.

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to http://www.mn.gov/careers.

Contact

If you have questions about the position, contact Sarah Maheswaran at [email protected] .

If you are a Connect 700 applicant, please email your certificate and the Job posting ID# 59476 to Dennis Stevenson at [email protected] by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or [email protected] for assistance.

AN EQUAL OPPORTUNITY EMPLOYER

The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected]. Please indicate what assistance you need.