Please note that this is a on-site position. Candidates must have an eligible work permit for Canada and be fluent in French.

Do you want to experience the essence of a large organization in a company with a personal touch? Come and work with us! We are looking for creative, innovative, and collaborative people like you to join our team.

At the heart of Alithya’s values is the well-being of our employees and their families. That’s why, we continue to follow the Public Health Agency of Canada’s recommendations closely.

We remain close to you, while keeping our distance via Phone, Microsoft Teams, Zoom or however you like.

As a telephony technician, you will ensure the software and hardware configuration, optimization and security of information systems and technological infrastructures. You will see to the implementation, proper functioning and evolution of complex technological components with local or regional scope. You will act as an expert in your field of specialization and will support the computer technicians in solving problems of a high level of complexity or specialization. You may be called upon to develop implementation plans for technology projects and coordinate the work of a team of computer technicians.

• Configure and install hardware and software components;
• Ensure the proper functioning of switching equipment;
• Ensure the proper functioning of Avaya and Alcatel telephony equipment, both digital and IP, as well as Cisco IP equipment;
• Deploy new telecommunication and telephony equipment and ensure the standardization of configurations;
• Work in collaboration with the technical resources of the department, as well as with other departments in the Regional Information Resources Branch;
• Maintain relationships and follow up with various suppliers providing complementary expertise;
• Maintain a technology watch for the branch’s telecommunication and telephony infrastructures;
• Solve complex technological problems;
• Carry out technical tasks within the framework of projects;
• Carry out the upgrade of various systems or components;
• Create and maintain technical documentation;
• Act and direct your activities by respecting and applying the standards defined by management;
• Prioritize and apply escalation procedure when solutions are not progressing:
• Monitor progress of request resolution;
• Inform the individuals concerned of the status of their request by effectively communicating the diagnosis of the problems and their solutions;
• Update information related to the interventions carried out;
• Recommend measures to improve the quality of services offered;
• Inform and train the personnel in charge of user support;
• Respect the rules of communication and ethics required and in force;
• Perform administrative tasks related to the management of the IT assets, such as inventory management;
• Configure, install and maintain components that require your level of expertise;
• Actively participate in the planning, implementation and configuration of new technologies and systems;
• Configure systems and software to enforce security rules according to defined standards and procedures;
• Monitor the various technological events that could cause damage or alter the security of systems and information (proactivity);
• Actively participate in the restoration of services when a major event or incident occurs.

When it just clicks!

Does this sound like you?