Insight Global
Must Haves:
- 2+ yrs of Cisco Networking Support Experience
- CCNA/CCNP level knowledge of routing and switching
- Hands on experience troubleshooting Cisco routers and switches
- Strong customer service skills
Pluses:
- CCNA or CCNP Certification
Day-to-Day
- Provide remote troubleshooting support to resolve Complex Data Incidents
- Follow-through on all Incident tickets assigned to Tier 2 Bin and their resolution; move complex issues from Level 1 to Level 2 bin
- Immediately engage Tier 2 on outages
- Engage other teams for complex issue support
- Coordinate field services as needed for onsite support
- Follow the defined communication procedures for incident updates
- Strictly adhere to defined processes for meaningful ticket updates and correct notes
- Priority support for identified key customer employees and escalations
- Daily Health Checks
- System check of all Data network devices, backup status, overall health of the network
- Drive proactive identification of issues prior to start of business
Job Type: Contract
Pay: $32.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Cisco Route/Switch: 2 years (Preferred)
- Network support: 1 year (Preferred)
Work Location: Remote
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