Trainer – Telecommute – San Antonio Tx

Do you have compassion and a passion to help others? Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)

Positions in this function are responsible for all aspects of training for network operations, including assessing training and organizational development needs, developing training programs, department reference material and guides, and conduct new hire and focused training sessions.

If you are located in San Antonio, TX, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

• Maintain and apply knowledge on claims, customer service, provider demographic, contract/benefit configuration processes and related quality review processes
• Conduct appropriate preparation to ensure full understanding of training content and objectives prior to delivery
• Collaborate with appropriate resources, business partners, to facilitate development of training materials and objectives
• Collaborate with department leads on developing, documenting and storing reference material such as guides, job aids, and SOP’s
• Identify, understand and prepare the appropriate training technology to ensure effective learning (i.e. Webex, sharepoint, external references)
• Set appropriate expectations for all applicable stakeholders (e.g., business leaders, learners, Training) to ensure ongoing support and achievement of learning objectives
• Comply with all required policies, regulations and procedures applicable to the IKA and Intellisoft processes
• Demonstrate appropriate teaching method, style and pace to optimize learning, adopting different delivery approaches/mechanisms as needed
• Provide post-training support to learners, as needed (e.g., outstanding questions/issues, parking lot items, unmet expectations, additional copies of learning materials, on-the job support)
• Provide feedback to appropriate stakeholders on ways to improve learning outcomes, based on established data/metrics and experience with learners (e.g., instructional designers, other trainers, business leadership)
• Maintain poise and professionalism at all times during the facilitation process and ownership/control of the learning environment at all times
• Communicate action plans, including obstacles, barriers or needs to drive successful results

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you be interested in.

Required Qualifications:

• High school diploma or GED
• 4+ years working with contract configuration and interpretation
• Working knowledge of Medicare Part A & B and Managed Care or related field
• Knowledge of industry standard ICD-10, CPT, HCPC, and revenue coding
• Knowledge of Medicare claims processing and guidelines
• Proficiency with computer and Windows PC applications. Intermediate level of Microsoft Office
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifcations:

• Knowledge of Microsoft Access
• Knowledge of IKA and Intellisoft systems

Physical & Mental Requirements:

• Ability to lift up to 25 pounds
• Ability to sit for extended periods of time
• Ability to use logical reasoning for simple and complex problem solving

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement result in rescission of an employment offer or termination of employment

Careers with WellMed. Our focus is simple. We’re innovators in preventative health care, striving to change the face of health care for seniors. We’re impacting 550,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We’ve joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life’s best work.(sm)

WellMed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. Through the WellMed Care Model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. We partner with multiple Medicare Advantage health plans in Texas and Florida and look forward to continuing growth.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.