Transit Safety Communications Operator

Start Rate (Non-negotiable): $36.68 per hour

Work Location: Oakville, ON

Restricted to Metrolinx Employees Only

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

We embody our values in everything that we do. We Serve with Passion, Think Forward, and Play as a Team. If you can relate, we want to hear from you!

The Investigation and Intelligence office is seeking a Transit Safety Communications Operator. This role is responsible for receiving, monitoring, assessing, and managing incoming emergency calls, and for taking or directing the remedial actions required, in accordance with Service procedures. Provides dispatching and communications services to ensure coordination of effort among multiple internal and external stakeholder, including Special Constables, Station Services, Rail Operations, Bus Operations, NOC, local police, and third parties who operate on our rail and bus network to address responses to incidents and emergencies.

What will I be doing?

• Daily operations of the dispatch call room and has a presence at the Network Control Centre to address and the identification of any actual or emerging passenger or transit network security risks, hazards, that could adversely impact on-time performance.
• Receives, monitors and assesses and triages incoming emergency calls and responds to in inverse order or assessed risk by initiating remedial action
• Manages calls that requires a combine presence of transit safety officers, police, ambulance, or emergency response resources for other Divisions and Services.
• Supports the broader Network Operations Control (NOC) team in dealing with significant incidents and responses to unplanned emergencies by providing dispatching services and coordinating with Customer Protections Services and community emergency response partners
• Monitors visual and audio communications including CCTV, phones, UHF radios, Personal alarm devices and access control points. Responsible for taking appropriate response/action including relaying detailed and accurate information to members of Transit Safety and Revenue Protection in the field, Supervisor, Manager and outside emergency service departments
• Providing prompt assistance to ensure protection of Metrolinx customers and/or employees and their property, along with corporate assets, by relaying detailed information to supervisor, manager, security personnel, Customer Protective Services officers in the field and/or appropriate outside emergency service departments.
• Providing the first line of communication between Customer Protective Services, and/or other Metrolinx Transit Communication Control Centres or departments or outside emergency service by using visual and audio communications including CCTV, phones, UHF radios.

What skills & qualifications do I need?

• Post Secondary college certificate in Emergency Telecommunications, or a combination of education and experience deemed equivalent. Must be able to pass an Ontario Provincial Police (O.P.P.) security clearance as well as Toronto Police Service security fingerprinting for the purposes of accessing the C.P.I.C. and P.A.R.I.S. information system.
• A minimum of twelve (12) months related dispatching / communications experience dealing directly with employees, the general public, and police, where timeliness of decisions are critical (e.g.in the police, emergency services or logistics field).
• Must successfully complete environmental, safety and any other training required by corporate policy. Must be able to pass a typing test. Must be able to pass the Critical Public Safety Communicator test.
• Excellent oral and written communication skills. Must have a working knowledge of computers including word processing and spreadsheet applications. Must be proficient in the use of internet/intranet search techniques to access information.
• Judgement is required in providing effective dispatch services involving a variety of situations, which could potentially impact customer safety & security, customer relations and Metrolinx / GO Transit’s reputation, as well as impact the safety of employees and property. Demonstrated proficiency using sound judgement skills to respond immediately and effectively to emergency/safety situations, service delays and other incidents/events where decisions and action must be taken promptly and decisively.
• Ability to make sound decisions while under pressure of stressful situation.
• Ability to gather information while making judgement calls to relay information to the correct internal and external stakeholders (Customer Protective Services officers, police, ambulance, or emergency person for other Divisions and Services)

Available Shifts:

Accommodation:

Accommodation will be provided throughout the hiring process, as required. Applicants must make their needs known in advance.

Metrolinx is an equal opportunity employer and committed to a diverse and inclusive workforce. We are also committed to offering reasonable accommodation to job applicants with disabilities. If you require assistance or an accommodation due to disability, at any point during the recruitment process, please contact us at: 416-202-5601 or email [email protected] .

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

Metrolinx employees are required to be fully vaccinated against COVID-19 in accordance with Metrolinx’s Mandatory COVID-19 Vaccination Policy as a condition of being eligible for the recruitment process. Proof of COVID-19 vaccination will be required. If you are not able to obtain COVID-19 vaccination for a reason related to a protected ground of discrimination under applicable human rights legislation, you can request accommodation from Metrolinx.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

AN EQUAL OPPORTUNITY EMPLOYER