Tablet is all about discovering the world’s most extraordinary hotels — places where you’ll find a memorable experience, not just a room for the night. For 20+ years we’ve scoured the earth, evaluating hotels that meet our high standards across every price point, creating a hand-picked selection that’s proven and inspired. In fact, our painstaking curation led to Michelin making us the official hotel selection of their legendary MICHELIN Guide. The MICHELIN Guide had always been a benchmark in gastronomy. Now it’s setting the same standard for hotels.

Our mission is to open doors to places people will love that they might not have found on their own, extraordinary places that reflect the beauty and diversity of the world. Our team believes that travel brings people of all backgrounds together. Our hotels provide an unforgettable backdrop for that union.

Headquartered in New York City, we operate in eight languages, with thousands of incredible hotels located in over a hundred different countries. And if you really want to take it to the next level, our Tablet Plus Travel Club provides VIP upgrades and amenities at hundreds of our properties.

THE TEAM

The Customer Service team is responsible for maintaining Tablet’s reputation for having the best Customer Service in the Online Travel Agency business. As the face of the company our Travel Specialists’ mission is to convert new users into loyal customers; to keep existing customers coming back for more; to quickly and confidently minimize damage, regardless of the source, while demonstrating resourcefulness and grit; to predict and get ahead of conflicts, and to create a customer experience so incredible it defines Tablet.

THE OPPORTUNITY

We are seeking a bilingual Travel Specialist to support our clients. The hourly rate for this contractor position is $25 USD per hour / 40 hrs per week, Friday-Tuesday. This is a telecommute position working with our New York City based office.

RESPONSIBILITIES

Assist our clients via phone, email, and live chat with inquiries such as making, canceling, and modifying reservations, hotel recommendations, rate and availability searches, technical support, special requests, feedback, and the Tablet Plus program. Travel Specialists are asked to work at least two holidays per calendar year with compensation. Occasionally, you need to work past the end of your shift to complete tasks because the world of travel doesn’t stop when we do. Potential to create your own schedule (fulfilling 40 hours/ week).

REQUIRED SKILLS

• Customer-facing work experience in the travel, hospitality, restaurant, or retail sectors
• Oral and written native fluency in German
• Oral and written proficiency in English
• Superb communication skills
• Consistent communication with your colleagues and managers via email, Slack/instant messaging, phone, our customer service platform, and video calls
• Responding to client inquiries in a timely manner and managing their expectations
• Relaying information to our hotel partners in a clear and concise manner
• Reporting bugs, data issues, and enhancement suggestions to the appropriate departments
• Reporting client feedback regarding hotels and/ or service
• Ability to problem solve, real-time, and ensure our clients’ needs are satisfied quickly and simply
• Comfortable working in a high-volume, ever-changing, and highly collaborative environment
• Proficiency in Google Workspace (formerly G Suite) or Microsoft Office products using cloud-based tools to create and share documents, spreadsheets, presentations, and files
• Organized, self-motivated, and able to manage time and deadlines, prioritize tasks, and keep track of steps in processes
• Applicants are required to be fully vaccinated in accordance with office policy (training is in person)

NICE TO HAVE

• An interest in hospitality and travel
• A sense of humor
• Travel experience
• Fluency in other languages

TO APPLY

• Please submit a resume in English