Unified Communications Engineer (Telecommunications Analyst IV)

Position Details

Position Information

Recruitment/Posting Title	Unified Communications Engineer (Telecommunications Analyst IV)
Job Category	Staff & Executive – Information Technology
Department	OIT-EI Infrastructure
Overview	Rutgers, The State University of New Jersey, stands among the nation’s highest-ranked, most diverse public research universities. The oldest, largest, and top-ranked public university in the New York/New Jersey metropolitan area, you’ll find us at our main locations in three New Jersey cities, and our footprint can be seen around the region. As one of the nation’s most diverse universities, Rutgers draws strength from the rich variety of perspectives and life experiences of our community. We’re an academic, health, and research powerhouse and a university of opportunity. The Office of Information Technology (OIT) is Rutgers’ enterprise IT office. OIT provides university wide services and support and collaborates with department and unit IT professionals on projects and initiatives for the Rutgers community. OIT’s services and systems include the Rutgers network; email and calendaring systems; IDs/passwords and identity management; data centers; computer labs; help desk support; wireless connectivity; a software portal; information security, risk, and compliance services; research computing; and many others. OIT’s staff members work closely with the broader university community to advance Rutgers’ missions of teaching, research, and service. For more information, please visit https://it.rutgers.edu.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Unified Communications Engineer (Telecommunications Analyst IV) for the Office of Information Technology (OIT). Under supervision, the Telecommunications Analyst IV provides engineering support for the Cisco Unified Communications Manager, Cisco Control Hub, Webex, Zoom, and Telepresence Rooms, providing services across all campuses. The position provides central support to core systems, designs, configures, installs, manages, and troubleshoots Unified Communications hardware and software. This position also supports and utilizes add-on applications to support E911, VoIP Gateways, Core Monitoring Systems, and Telephone Number Management Systems. This position is responsible for developing positive relationships with departmental clients and supporting the mission and values of the Office of Information Technology – Enterprise Infrastructure. Among the key duties of this position are the following: Oversees Rutgers’ Unified Communication core applications and servers’ maintenance, upgrades, and expansions. Participates in and oversees site assessment and system staging, testing and deployment while working closely with other OIT staff members and technicians. Meets with and provides guidance to university departments regarding their unified communications needs while offering and implementing technical solutions. Prepares and provides project and equipment information including cost estimates to departmental clients. Effectively utilizes network testing equipment for troubleshooting. Monitors and utilizes Unified Communications monitoring tools. Updates documentation and reports as required. Provides onsite support as well as training to end-users and departmental staff. Understand and adhere to Rutgers compliance standards as they appear in RBHS’ Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy. Keeps abreast of all pertinent federal, state and Rutgers’ regulations, laws, and policies as they presently exist and as they change or are modified. Performs other related duties as assigned.
Position Status	Full Time
Hours Per Week
Daily Work Shift
Work Arrangement	Consistent with the current application of Rutgers Policy 60.3.22, this position may be eligible for a hybrid work arrangement. The flexible work arrangements outlined in Rutgers Policy 60.3.22 are part of a pilot program that is effective September 1, 2022 through August 31, 2023. Therefore, there is no guarantee that this flexible work arrangement will continue beyond that date. Flexible work arrangements are not permanent, are subject to change or cancellation and contingent on the employee receiving approval in the FlexWork@RU Application System. Additional information may be found at https://futureofwork.rutgers.edu .
FLSA	Exempt
Grade	34S
Position Salary
Annual Minimum Salary	97048.000
Annual Mid Range Salary	117288.000
Annual Maximum Salary	139863.000
Standard Hours	37.50
Union Description
Payroll Designation	PeopleSoft
Benefits	Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview . Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https://finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health-insurance.
COVID-19 Immunization Requirement	Under Policy 60.1.35 , Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Prospective employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster within two weeks (14 calendar days) of eligibility . Based on current guidance, individuals are considered fully vaccinated against COVID-19 two weeks after receiving the final dose of any COVID-19 vaccine authorized or approved for use in the United States by the United States Food and Drug Administration (FDA) and recommended by the Advisory Committee on Immunization Practices (ACIP) of the Centers for Disease Control and Prevention (CDC). Eligibility for a booster against COVID-19 varies and is explained on the University’s web site located at https://coronavirus.rutgers.edu/covid-19-vaccine . Failure to provide proof of primary vaccination and booster will result in rescission of a prospective employee’s offer of employment and/or disciplinary action up to and including termination.
Seniority Unit
Terms of Appointment	Staff – 12 month
Position Pension Eligibility	ABP

Qualifications

Minimum Education and Experience	Bachelor’s Degree in Computer Science, Engineering, or related discipline. A minimum of six (6) years of hands-on experience managing a large enterprise infrastructure with over 25,000 endpoints that includes the design, configuration, installation and troubleshooting of Cisco Unified Communications and Collaboration core system and end devices, as well as data networking. Equivalent education, experience and/or training may be substituted for the degree requirements.
Certifications/Licenses	Use of personal vehicle in order to travel for business demands; a valid driver’s license would be required for this position.
Required Knowledge, Skills, and Abilities
Preferred Qualifications	Hands-on knowledge of telecommunications, voice and video technologies and their applications preferred, which includes the ability to install and maintain UCS Servers, conduct Cluster upgrades, Connected UCS, Cisco Expressway and Meeting Server operation and upgrades, PCD Patching and UC endpoint OS upgrades. Hands-on installing and supporting VMware ESXi and Vcenter preferred. Cisco Bulk Administration Tool, RTMT, Cisco Video Endpoints, Cisco Voice Gateways, switches and routers (Cubes/SBC) preferred. Demonstrated knowledge of Cisco UC installation and maintenance techniques along with in-depth knowledge of Cisco IP Phones/Telepresence/Video Endpoints, Cisco Jabber/WebEx, Zoom/MRA, Quality of Service (QoS) related to IP Telephony/Video, CUCM / Control Hub / VM / CMS / TMS / MRA / UCCX / Unity / Singlewire / Spam filtering software, UC testing, monitoring, diagnostics and reporting tools, and call authentication system desired. Experience Training IT staff and end users preferred.
Equipment Utilized
Physical Demands and Work Environment	Standing, sitting, walking, talking or hearing. No special vision requirements. Ability to remove and replace ceiling tiles, and work above the ceiling. Ability to move computer and fax equipment, desks and furniture to access wall outlets. Ability to lift and carry 60lbs and climb a 6-foot ladder. Ability to operate hand and power tools as they relate to the installation of 32–98-inch wall mounted displays. Ability to work in tight spaces and be able to pull and punch down cabling. Desk work requires use of a computer, sitting or standing at desk. Willing to travel, when necessary, to sites throughout New Jersey for business demands. Office environment. Moderate noise.
Special Conditions	Clean driving record.

Posting Details

Posting Number	22ST3113
Posting Open Date	09/19/2022
Special Instructions to Applicants
Regional Campus	Rutgers University-New Brunswick
Home Location Campus	Off Campus
City	Edison
State	NJ
Location Details	Building 4117

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Infection Control and Safety

This position is subject to all Rutgers University policies, including TB surveillance and other infection control and safety policies. Please review the Tuberculosis Surveillance Policy for additional information.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement