Unified Communications Specialist

About us

Verge Network Solutions is a leading provider of VoIP and Unified Communication’s services. We engineer, design, install and maintain solutions for multi-site businesses that desire and need the level of experience and knowledge provided exclusively by our team. We represent leading world class manufactures providing the latest state-of-the-art products and applications. Only Verge delivers an unparalleled level of written customer commitments, we call our “Commitment to Excellence”.

Job Description
We are seeking a talented and experienced Unified Communications Specialist to join our team. This role is perfect for someone who is passionate about telecommunications and thrives in a collaborative, fast-paced environment. This position will be responsible for the day-to-day installation, service, programming, testing and troubleshooting of UC systems which include’ s Mitel Premise Based systems along with our own hosted cloud solutions.

Scope of Responsibility

Install and program UC platforms which may include some or all of the following functionality: Chat; Presence; Voice; Mobility; Audio; Web; Video; Desktop Sharing; Call Control; Unified Messaging; Email; Soft Faxing, etc.

• Implement new projects / system installs at customer locations
• Employ appropriate troubleshooting techniques for UC and PBX products.
• Complete work orders for moves, adds, changes (MAC) and deletions, on company supported product lines.
• Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers/clients.
• Receive, plan and prioritize jobs/work orders on a daily basis.
• Coordinate with other Team Members for the purpose of completing projects/work orders efficiently.
• Complete required documentation in a variety of written and electronic formats according to company standards such as time reporting for billing & payroll, work order progress & completion, time and materials used, etc.
• Inform operations management regarding procedures and/or status of work orders for the purpose of providing necessary information for making decisions or taking appropriate action.
• Respond to emergency situations during or after hours for the purpose of resolving immediate client concerns or outages.
• Transport a variety of items (e.g. tools, equipment, supplies, etc.) for the purpose of ensuring the availability of materials required at client site.
• Perform other duties as assigned by management.

Required Skills and Experience

1-3 years’ experience working on UC / VoIP platforms. Previous experience working with Mitel platforms (MiCollab, MiVoice Business, MiContact Center, MiVoice Border Gateway) is a big plus.

• Working knowledge of VoIP networking and technical proficiency in LAN/WAN architectures.
• Ability to work with tools, wiring, cables and technology parts
• Excellent verbal and written communication skills
• Ability to work collaboratively in a team environment
• Strong attention to detail, organizational and project management skills
• Ability to analyze, test and resolve complex technology issues
• Must be able to travel onsite to customer locations in order to implement new projects or troubleshoot reported issues

Job Type: Full-time

Pay: $50,000.00 – $80,000.00 per year

Benefits:

• Health insurance
• Health savings account
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Ability to commute/relocate:

• Oklahoma City, OK 73142: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Computer networking: 1 year (Preferred)
• Unified Communications: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: One location