Unified Communications/Telecommunications Tech 1 (S04627P)

University of Texas at Arlington



Position Information

Posting Number S04627P
Position Title Unified Communications/Telecommunications Tech 1 (S04627P)
Department OITTelecom Infrastructure
Location Arlington
Job Family Information Technology
Position Status Full-time
Work Hours Standard
Work Schedule Monday-Friday; 8:00am-5:00pm.
Participates in an on-call rotation for 24×7 continuous system availability.
Frequently works off-hours to perform emergency and routine system maintenance.
Open to External and Internal
FLSA
Salary Salary is commensurate based on qualifications and relevant experience.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Job Summary Supports and maintains enterprise level telecommunications system and ensures a consistent, highly available experience for end users.
Essential Duties and Responsibilities
  • Responsible for supporting, provisioning, and deployment end user equipment within the telecommunications system.
  • Monitors system availability within an enterprise level telephone system. Escalates issues as needed.
  • Utilizes process and procedures to support the telecommunications system.
  • Assists with changes and document control.
  • Maintains current technical knowledge and skills necessary to support the telecommunications system.
  • Other duties as assigned.

Disclaimer
The job duties listed are general in nature and are examples of the duties/responsibilities performed and are not meant to be exclusive to the job. Management retains the right to add or modify duties at any time.
All Information Technology staff – regardless of their unique position – are expected to perform their assigned duties in a manner consistent with professional standards, with full awareness of responsibilities toward managing personal and institutional data, with priority regard to delivering customer service, with an understanding of the 24/7 nature of IT and the responsibilities that creates for them as individuals, and in a constructive and effective collaboration with colleagues.
BENEFITS AT UTA
We are proud to offer a comprehensive benefits package to all our employees at the University.
To help you understand the full value of these benefits, we have created a tool that calculates the total worth of your compensation package. This tool takes into account all of the benefits that you are eligible for, including health insurance, retirement plans, and paid time off. To access this tool and learn more about the total value of your benefits, please click on the following link:
https://resources.uta.edu/hr/services/records/compensation-tools.php
Required Qualifications
  • Associates degree in information technology or related field or one (1) year experience in an IT environment.

Knowledge, skills and abilities:

  • Ability to complete all physical tasks as needed.
  • Ability to work within a hybrid development, engineering, and support team.
  • Ability to collaborate with team members, staff, and customers.
  • Ability to provide excellent customer service.
  • Skilled in communicating effectively both orally and in written form to a variety of constituents at varying levels of authority within the organization.
  • Ability to think intuitively and analytically to break down and resolve problems.
  • Ability to read, understand, and follow high-level policies and guidelines and apply those guidelines to daily responsibilities.
  • Ability to work proactively and independently.
  • Ability to exercise good judgment and make sound decisions.
  • Ability to pay close attention to detail and work under pressure.
  • Ability to analyze system components and support options.
  • Ability to be a forward, creative, positive, and flexible thinker.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job.
Preferred Qualifications Don’t meet every single qualification exactly? At our organization, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role and think your past experience may not align perfectly, we encourage you to apply anyway. You may be just the right candidate for this or other roles!
One or more of the following certifications:

  • Microsoft 365 Teams Administrator Associate.
  • Juniper JNCIA.
Working Conditions
Special Conditions for Eligibility Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Working Title
EEO Statement It is the policy of The University of Texas at Arlington (UTA or The University) to provide an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, disability, genetic information, and/or veteran status. The University also prohibits discrimination on the basis of gender identity, and gender expression. Retaliation against persons who oppose a discriminatory practice, file a charge of discrimination, or testify for, assist in, or participate in an investigative proceeding relating to discrimination is prohibited. Constitutionally-protected expression will not be considered discrimination or harassment under this policy. It is the responsibility of all departments, employees, and students to ensure the University’s compliance with this policy.
ADA Accommodations The University of Texas at Arlington is committed to providing reasonable accommodation to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to 817-272-5554 or email [email protected] .

Posting Detail Information

Number of Vacancies 2
Desired Start Date
Open Date
Review Start Date
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.

To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsintelecom.net) you saw this job posting.