user support technician

cantel technologies inc


  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: Will train

    • Work setting

  • Telecommunications industry


    • Tasks

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software


    • Work conditions and physical capabilities

  • Work under pressure
  • Tight deadlines
  • Attention to detail
  • Combination of sitting, standing, walking


    • Personal suitability

  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Team player
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 hours per week

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