UW Health

W ork Schedule :

This is a full-time position scheduled to typically work Monday through Friday, with core hours between 8:00 am to 5:00 pm. Applicants hired into this position can work from either Illinois or Wisconsin and will have a hybrid in-office and remote work location. Details will be discussed during the interview process.

Be part of something remarkable

Join the #1 hospital in Wisconsin and lead our Unified Communications team.

We are seeking a Unified Communications Supervisor to:

• Lead a team that supports medical faculty, clinical staff, and administrative support staff in all areas of traditional Telecom (including phone service, automated call distribution, and voicemail), as well as areas of Unified Communications (including presence, instant messaging, softphones along with collaboration and video).
• Plan, organize, assign, schedule, and control work flow.
• Function as an expert resource in advanced systems analysis for staff and users to assist in complex troubleshooting and problem resolution.

Learn More About IS at UW Health

Education :

Minimum –Associate Degree in Healthcare, Information Technology, Business, or related field (2 years combination of relevant experience and education may be considered in lieu of degree in addition to experience below)

Preferred – Bachelors or Master’s degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience :

Minimum –

• Demonstrated success leading and mentoring others in Unified Communications technologies
• Demonstrate success in coaching and mentoring Tier 1 and Tier 2 support teams in a 24×7 origination
• Demonstrate success implementing and managing large, complex, enterprise-class solutions.
• Demonstrated success using effective communication and interpersonal skills to lead others directly or indirectly
• Demonstrated success being proactive and innovative

Preferred –

• Five (5) years of relevant experience in a Healthcare setting.
• Five (5) years of VoIP support experience
• Five (5) years of experience performing system administration and engineering

Licenses and Certifications :

Preferred –CPHIMS, PMP, ITIL, Various Epic Certifications

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

UW Health Administrative Facilities – UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

UW Hospital and Clinics benefits