• Always professional… so our team members can excel and be their best professional self.
• Radically simple… so our team members can focus on what they need to do and make an impact.
• Genuinely caring… so our team members can feel valued for who they are and what they contribute.

• Envisions the future…to innovate purposefully to create new value and harness new capabilities in order to meet the evolving needs of our diverse stakeholders.
• Inspires hearts and minds…to build an inclusive culture where we make bold choices, collaborate, and empower others to take chances and do what’s right for our stakeholders.
• Drives action and impact, together…to align with urgency around what matters, making decisions with speed and always making a real difference.

• Create and maintain a strategy to provide the businesses supported with an external Cloud, Networks & Application Platform infrastructure that is cost effective and a leading edge technology base.
• Leveraging industry best practices including those defined as part of Information Technology Infrastructure Library (ITIL), develop and implement processes, along with the supporting infrastructure.
• Establish strong teamwork with the members of the local management and infrastructure committees and contribute to the development of Application Platform technology strategies within the context of overall business strategies and plans. Provide leadership in the identification of technology opportunities and the effective utilization of external Application Platform infrastructure within the corporation.
• Manage the relationships with major Application, Cloud, Infrastructure and Telecom technology suppliers to acquire world-class products and processes in support of CIBC’s business and time-to-market strategies.
• Implement technology solutions that deliver a competitive advantage to CIBC by improving end-to-end service levels and reducing life-cycle costs.
• Identify and implement opportunities for reduction of CIBC expenses without compromising capabilities and service quality.
• Develop information benchmarks and prices taking into account service functions, features and quality so that alternatives can be evaluated and decisions can be made.
• Work with business executives to formulate and develop new business strategies so that all parties understand internal Technology Operations opportunities.
• Provide oversight and financial management of expense and capital budgets and associated projects.

• Seek opportunities to improve service, reduce cost and provide competitive advantage via new technology products, partnering, outsourcing or process re-engineering. Develop close working relationship with peer executives, as well as other technology groups within CIBC and external service providers. Maintain currency with developments in the external market place.
• Keep executive management informed as to the status of key technology projects, opportunities to acquire new products and their applicability to the business, opportunities to improve service and reduce cost.
• Improve and sustain the service commitment between CIBC and its customers by overseeing the resolution of systemic technology service issues. Working with service providers, establish a sound relationship and productive dialogue to ensure that the root causes of issues are resolved satisfactorily.
• Partner with external providers to ensure that the services and technologies provided by that partner are deployed in the most efficient and effective manner for CIBC.

• Develop policies, practices and standards appropriate to Technology, the LOB and shared service objectives. Contribute to enterprise policy, practice and standards and ensure effective governance and controls.
• Adhere to the audit, risk management and compliance policies and processes.
• For the services provided, ensure a high degree of physical security and safety of technology and processing environments.
• Ensure management controls are properly developed and implemented.
• Where required, ensure the maintenance of effective contingency/recovery procedures to handle predictable failure and protect assets and services.
• Ensure all computer systems operate within the CIBC policies and standards for computer security, backup and contingency.

• Guide and facilitate the continued integration of in-house and external technology infrastructure in order to realize the benefits of the Technology Optimization programs (including server consolidation).
• Gate the introduction of new application environments to ensure requirements needed to sustain quality operations are met prior to introduction into the production environment.
• Monitor, report and control all elements relating to incident, problem and change activities in order to maintain and improve overall levels of operational availability for application environments within the existing production environment. Proactively identify areas of opportunity for improving service within the CIBC technology infrastructure through related service management process data and statistical trending.
• Provide a capacity planning function to prevent operational issues developing due to shortfalls in required infrastructure capacity.
• Provide a performance management capability to address potential performance issues before they significantly disrupt production operations, and to quickly resolve performance related production issues should they occur.
• Develop and steward the overall strategy to ensure that Technology Operations is positioned to meet the needs of CIBC in the area of service continuity and business continuity management.
• Maximize stability, availability, supplier efficiencies and business effectiveness of the operations technology infrastructure.

• Manage the evolution of the relationships with the major external service providers with a focus on optimizing the integration between internal and external service delivery capabilities.
• Design the content and metrics to meaningfully measure important service level criteria with external service providers that will competitively differentiate CIBC in the short and longer term.
• Regularly monitor and meet with key services providers at executive levels to represent CIBC’s interests in service level performance and management. Develop or consider agreed-to measurements that are of significant importance to CIBC customers, employees, and processes.
• Establish a technology / information processing infrastructure that meets the long-term needs of CIBC LOBs delivering products and services to customers: Identify opportunities for effective service delivery (including outsourcing) using appropriate internal and external service providers; manage a technology and information processing infrastructure budget; and negotiate Service Level Agreements with vendors/service providers.
• Execute projects that enable CIBC to implement business changes. Ensure changes are consistent with overall CIBC LOB objectives and make decisions / recommendations regarding implementation. In addition, look to enhance and upgrade existing programs, products or services by assessing the impact, effectiveness and feasibility of current and planned projects.

• Provide the leadership to manage a fast paced, technologically complex environment that works effectively with CIBC lines of business to deliver systems that support the global lines of business.
• Shape/influence the decision–making progress on matters of major business policy/expenditure and resolve conflict and differences of opinion as required.
• Ensure alignment with the Bank’s technology direction and establish strategic partnership with the other technology groups in the bank.
• Prepare appropriate business plans and budgets, to ensure availability as well as efficient and effective utilization of technology resources.
• Provide Technology staff with the leadership and direction necessary to achieve strategic, business and financial plans, overseeing and leading a large organization.
• Acquire, train and maintain a highly skilled technology work force that is client focused, technologically proficient, practical and knowledgeable of the lines of businesses supported.

• Comprehensive knowledge of the financial services industry including the variety of financial products/services available, technologies utilized by the industry, as well as relevant legal & compliance issues.
• Comprehensive knowledge of Information Technology industry including principles, practices and processes that enables interpretation of complex concepts and technology innovation.
• Advanced knowledge of strategic, business and financial planning processes.
• Extensive experience and proven track record in managing complex outsourcing relationships.
• Advanced management / leadership skills sufficient to lead/motivate professional staff to achieve planned objectives.
• Extensive working knowledge of CIBC operations sufficient to understand client/partner needs and lead the development and implementation of complex programs and projects across a number of closely related administrative / operational activities.
• Advanced presentation/interactive skills sufficient to convey complex conceptual information / ideas on issues involving extensive interpretation and opinion.
• Well-developed influential skills sufficient to significantly promote and /or negotiate on of CIBC in situations that involve recognizing and responding to underlying concerns where others need to be persuaded to accept compromise solutions.
• Well-developed writing skills including precise articulation of ideas and opinions in order to prepare detailed strategic plans, business cases, and proposals.
• Problem solving skills sufficient to creatively develop unique approaches and solutions that are necessary to address complex problems.
• A proven leader of people with a creative approach to providing technological solutions that are creative, leading edge, robust and cost-effective.
• Extensive background in information technology discipline with specific detailed knowledge of telecommunications, mid-range computing platforms, internet/intranet capability, computer operations, system development tools and methodologies.

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

  [email protected]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Toronto-81 Bay, 16th Floor

Regular

37.5

Application Infrastructure