Video and Telecommunications Administrator

Video and Telecommunications Administrator

Waterloo Regional Police Service

With more than 1000 sworn and civilian members, the Waterloo Regional Police Service (WRPS) requires a temporary full-time Video and Telecommunications Administrator. The WRPS delivers exceptional police services to more than 575,000 residents. The Waterloo Region is a vital and prosperous community in Southern Ontario that offers the unique combination of a growing urban centre surrounded by four rural communities. You will work in a community proud of its diversity, and within an organization focused on its people.

As the Video and Telecommunications Administrator…

You Will:

• Respond to users’ questions and requests for information and assists in problem resolution;
• Assist WRPS agencies’ technical representatives as the primary contact for second level telecommunications, VoIP and IP camera support;
• Assist in coordinating the resolution of applications/software systems problems;
• Monitor, troubleshoot and maintain computer systems, including Telephony and Dictation Systems;
• Manage mobile devices, sets up new users and instructs members on its operation; tests new equipment, installs upgrade software and hardware, troubleshoots mobile device issues, and creates, maintains and configures user databases and systems if required;
• Be responsible for voice and data cable installation and ensures data circuits are in good working condition;
• Maintain mobile devices, VoIP and Camera servers. Install mobile RMS and CAD application and GPS tracking software in mobile devices and performs testing with mobile vendors. Troubleshoot GPS, hardware and software issues;
• Provide computer support to the Video System and Telephone Recording systems. Install, configure, manipulate network measurement devices, install and configures VoIP switches and routers and backup messaging servers; and
• Provide support for video and telecommunications systems; sets up voicemail and extensions, processes name changes, troubleshoots phone related problems and upgrades new patches and software for phone system.

You Have:

• Knowledge of trouble shooting, diagnosing and repair of problems in video and telephony equipment, software/hardware and operating systems and applications, plus network administration, normally acquired through the attainment of a diploma in Computer Systems Technology or equivalent;
• Two years of related experience in the Information Technology, Telephony or Video and customer service areas is required;
• Experience working in an emergency service or call center environment preferred;
• Time management and prioritization skills to respond to requests in a reasonable time frame;
• Skill in the operation of a personal computer, knowledge of Microsoft Office programs, and working knowledge of Windows operating systems, Transmission Control Protocol/Internet Protocol (TCP/IP), including configuration, mapping, security and troubleshooting; and
• A valid Class ‘G’ Ontario driver’s licence with no more than six (6) demerit points.

You Are:

• Able to organize, delegate, follow-up and respond to help desk calls in a timely manner;
• Able to verbally respond to and provide advice and guidance to end users who are familiar and unfamiliar with computer terminology;
• Ability to read, write and update user manuals and technical reports and produce computer-generated reports as requested;
• Able to acquire basic knowledge of police computer networks and systems;
• A strong communicator with excellent interpersonal skills; and
• Able to meet the testing and police security requirements for the position.

Why join WRPS?

• Ongoing professional development
• Dynamic, exciting work environment
• Strong, supportive leadership
• Employee fitness and wellness programs
• 2022 hourly rate: $39.02/hour

If you’re interested in this position, please apply online by August 15th, 2022 at 3pm.

Please ensure you provide all supporting information from current and past employment (if applicable) to specify how you meet the requirements for this position in your online profile. You will be assessed based on the information provided in your application.

As a condition of employment all new members of the Waterloo Regional Police Service are required to provide proof of full vaccination, prior to commencing their employment, for any virus or communicable diseases arising from a declared pandemic/epidemic (e.g. Covid-19), and must do so for any vaccinations required after their first date of employment. Applicants who are not able to be fully vaccinated as a result of an accommodation requirement pursuant to the Ontario Human Rights Code, are required to disclose this to the Human Resources Advisor coordinating the hiring process, and to provide any information requested in support of an exemption request.

If you require accommodation in completing the application process, or with any portion of the application process or interview, please email the WRPS at [email protected].

Diversity through inclusion – we are an Equal Opportunity Employer.

We thank all applicants; however, only those selected to move forward will be contacted.