Virginia State Corporation Commission

Anticipated Starting Salary Range: $48,000 – $55,000

Starting Salary Commensurate with Qualifications and Experience

The State Corporation Commission’s (“SCC” or “Commission”) Division of Public Utility Regulation (“Division”) seeks a reliable and responsible candidate to investigate and respond to consumer complaints and inquiries relative to electric, natural gas, water and sewer, and telecommunications companies and services. The selected individual will be responsible for receiving consumer inquiries and complaints by phone, email, and through the Commission website; analyzing the inquiries and complaints to determine compliance with applicable statutes, rules and regulations; and documenting the results of the investigations in the division’s complaint management system in a timely, thorough, and accurate manner. In addition to interactions with the public, the Customer Service Analyst interacts frequently with customer support personnel with the utility companies. This position offers regular hours (Monday – Friday, 8:15am – 5:00pm), a hybrid work schedule (generally 3 days of telework, 2 days in office), on the job training, and professional development opportunities.

Preferred qualifications for this position include professional experience responding to customer inquiries and complaints; some experience with utilities regulation or the utilities industry; and/or a bachelor’s degree. If applying with considerable relevant experience, a bachelor’s degree is not required. Call handling experience in a call center environment is a plus. Any knowledge of utility regulation, telecommunications tariffs, rates, networks, and operations is preferred. The ability to analyze and interpret utilities laws, rules, and tariffs, and strong verbal and written communications skills are essential. Applicants must be able to: communicate effectively and professionally with multiple audiences, including the public, utility personnel, and Commission staff; perform detailed investigations relative to the specific circumstances associated with each complaint; and accurately and thoroughly document the results of an investigation. Applicants must have knowledge in the use of a PC and its applications.

Additional Information

Located in downtown Richmond, Virginia, the SCC is a state agency with regulatory authority over many business and economic interests in Virginia. More information about the SCC may be found on our website: www.scc.virginia.gov.

The SCC offers rewarding, impactful work; flexible telework options and work-life balance; and professional development opportunities. The SCC fosters a high-performing workforce with a commitment to diversity and inclusion, collaboration, and alignment with the SCC’s mission and strategic goals. Core benefits provided to SCC employees include competitive health and life insurance programs, pre-tax spending accounts, leave programs, and paid holidays. Employees participate in a state retirement plan with options for tax-deferred retirement savings including employer matching. The state also funds a short and long-term disability program.

The SCC regulates various companies and industries in Virginia; therefore, to avoid any conflict, employees are required to sign a Conflict of Interest Form and must dispose of any stock they hold in a regulated company or dispose of any licenses or certificates they hold in any industry regulated by the SCC unless otherwise permitted. Employees also shall report employment of household members by a regulated company.

The SCC is an Equal Opportunity Employer. Military veterans and national service alumni are encouraged to apply. The SCC uses the E-Verify system to confirm identity and work authorization and does not provide sponsorship. If requested, the SCC will provide reasonable accommodation to applicants in need of accommodation in order to provide access to the application and interview process. A background investigation is conducted on the selected candidate as a condition of employment.

This position is classified in the SCC Salary Structure as a Grade 7 or 9 and will be non-exempt or exempt from the provisions of the Fair Labor Standards Act (FLSA) depending on the selected candidate’s qualifications and experience.

This position will remain open until filled; however, interested candidates are strongly encouraged to apply by June 23, 2022.

Qualified candidates are encouraged to apply on the SCC Career Center website at https://careercenter.scc.virginia.gov. Please note that the SCC does not accept applications directly through the Virginia Jobs website.

This position will remain open until filled; however, interested candidates are strongly encouraged to apply by June 23, 2022.

Qualified candidates are encouraged to apply on the SCC Career Center website at https://careercenter.scc.virginia.gov. Please note that the SCC does not accept applications directly through the Virginia Jobs website.