Voice Systems Specialist in Olympia, Washington

Telecom Technician (IT Network & Telecommunications — Journey)

WaTech: Leading the way in technology!  WaTech is a national leader
in adopting new, innovative technologies that transform the way
Washingtonians receive state services. As a member of WaTech’s team, you
will help other state agencies deliver critical services to millions of
Washingtonians every day. Washington Technology Solutions (WaTech)
operates the state’s core technology services and helps government
function more efficiently, safely, and securely. * *  About the
opportunity: WaTech’s Network Services Division (NSD) delivers a
variety of telecommunication services to state agencies, boards,
commissions, federal partners, all counties, state municipalities,
tribes, and nonprofits. NSD provides 24×7 year-round support at the
highest level to the broader state government.   As a Telecom
Technician, you will be relied on to perform technical consulting,
network, and system analysis as well as installation, troubleshooting,
and maintenance for voice applications in a statewide
environment. In this role you will* *analyze unique technical
requirements and implement technical solutions.

Duties

*Some of what you can expect: *

• Provide advanced problem resolution and escalation support, for all
  telecommunications systems and telephony infrastructure in a highly
  complex and diverse statewide environment.
• Monitor, manage, and respond to all telephony services 24x7x365
  enabling all state agencies to conduct essential businesses.
• Identify, evaluate, and resolve intricate hardware and software
  maintenance (system capacity, hardware resource monitoring, and
  systems health) on a variety of complex telecommunications systems.
• Maintain and monitor a highly complex, highly diverse statewide
  network.
• Perform virtual machine deployment, configuration, and
  administration via VMware. 
• Conduct VMware servers (ESXI) installation, configuration, and
  administration.
• Monitor IP networks with Orion as well as Avaya diagnostic server
  and other trace methods to identify downtime, utilization spikes,
  jitter, and latency to proactively address any trouble and provide a
  high-quality service.
• Implement and maintain firewall rules in a voice firewall.

• Detect, identify, and resolve instances of toll fraud and other
  malicious attacks/events.

    Here is what we are looking for:

• Bachelor of Science degree in information technology (IT), AND three
  years of experience troubleshooting, maintaining, and engineering
  Avaya, enterprise-level PBX phone systems. 

**A combination of education and/or professional IT experience
totaling six or more years may substitute for the degree. **

• This experience must include:
  • Three years’ experience troubleshooting, maintaining, and
    engineering Avaya voicemail systems. 
  • Three years’ experience in TDM and IP technology and IP
    addressing.
  • Three years’ experience working on ethernet routers and
    switches.
  • Three years’ experience in SIP technology.
  • Two years’ experience working with VMware.

Preference shall be given to those who possess the following:

• Avaya System Manager and Teams Telephony experience.

• Cisco ICND1, ICND2, CCNA certifications.

    We value diversity and different perspectives: WaTech is committed
  to providing equal access and opportunities to all qualified applicants
  and employees. We seek to attract and retain a diverse staff and welcome
  your experiences, perspectives, and unique id