Windstream Communications

General Summary:

The Associate Project Manager-Service Delivery will be responsible for managing the delivery process through the whole customer life cycle. The goal for this group is to provide the customers a consistent experience no matter who is involved in the task or what the task is for. The Associate Project Manager-Service Delivery, will be the single point of contact throughout the entire order for both internal and external customers.

Job Responsibilities:

• Read all notes and information on the customer order prior to scheduling.
• Coordinate site readiness with the customer, equipment delivery/receipt, systems integrator, translations, data group, field, provisioning, sales engineering, and ILEC/CLEC to ensure the customer’s service is cut over efficiently, in a timely manner, with zero to minimal interruption to customer’s service.
• Continuously monitors progress of job, assists in gathering technical information to provision flawless orders, and leads investigation and resolution of any deviations from schedule. Keeps all appropriate personnel apprised of the status of the job, shifts in priorities, and of existing or perceived problems, determines process changes to delivery installations.
• Communicates and collaborates with Sales team and customers to manage and implement their services and solutions.
• Adhere to tasks guidelines set by Management.

Required Skills:

• Project Coordination and/or Customer Service skills.
• Strong organizations skills. Strict attention to detail.
• Microsoft Office computer experience.
• Ability to multi-task in a fast-paced environment
• Ability to learn new processes quickly. Adaptable and able to embrace change.
• Communicates clearly, effectively and professionally (written and verbal)
• Must be able to handle difficult customer conversations with confidence and professionalism
• Must be open to coaching and development, as well as, independently seek growth opportunities.
• Must be flexible to work evenings and weekends, if needed.

Preferred Skills:

• 1+ year of telecom experience
• 1+ year of project management experience