Work From Home – Customer Specialist Bilingual

Job Summary

Nordia Inc., is currently hiring on a vacant job post of Work From Home – Customer Specialist Bilingual based in Montreal Quebec Canada. Please read the job detail carefully before applying.

Job Title: Work From Home – Customer Specialist Bilingual
Company Name: Nordia Inc.
Job Type: Full Time
Job Location: Montreal Quebec Canada
Salary:
Job Link Expiry: 2022-12-12
Posted on: jobsintelecom.net

Job Detail

Overview

Do you enjoy connecting with people and have experience in customer service? If you answered yes, then we have a great opportunity for you with the Nordia Montreal team.

As a Teleconference Specialist, you will be responsible to educate clients on the different conference products offered and efficiently reserve conference calls.

What We Offer

• Competitive base salary; $16.25/hour (including a premium of $2.00 on worked hours)
• Bilingual premium of $1/hour
• Performance-based incentive;
• Hours of Operation: 7 days a week, 24 hours a day
• Complete benefits plan after 6 months of service including:
• Comprehensive insurance (medical, dental and life insurance);
• Great discounts on telecommunications products and services.
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
• Eligibility criteria:
• Candidates must reside near the Nordia Montreal centre to be able to come to pick up their equipment before the training or travel there, if necessary.
• Must have a minimum of 25 MBPS high speed internet;
• Must have a space that is secure and not be disturbed during your shift.

Responsibilities

• You will be required to communicate in a professional manner either via telephone or email in English or French.
• In some cases, you will need to evaluate situations to solve client issues; some may require you to escalate them to the appropriate team.
• Technical troubleshooting skills will be required to resolve some end user issues on our client’s web conferencing platform.

Qualifications

• You are perfectly bilingual and you stand out for your excellent diction
• You like to speak in a group – you’re confident and dynamic
• You’re a customer service pro: tactful, professional and responsive
• You are available mostly during weekdays, but you have the flexibility to work evenings and weekends according to customer needs

Training start date: October 17th

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.

To find out more about Nordia, our exceptional Montreal centre and your next career move! https://www.en.nordia.ca/

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