Work from home – Sales Representative – Incoming calls (bilingual)

Overview:

Do you have an interest and solid experience in sales? You’ve mastered the art of negotiation and aren’t afraid to refute objections? If you answered yes, we are currently looking for people like you who have a DNA for sales for work-at-home career opportunities within the Nordia Saint John team.

As an Sales Representative, you will assist Canada’s largest telecommunication company clients by answering their questions and promoting various communication products and services (Internet, mobile products, and IP television). This is the ideal position for anyone who is motivated to achieve results and enjoys interacting with people!

What we offer:

• 
  Hourly compensation of $19/hour*, including a guaranteed bonus– Based on your performance, you could earn more thanks to our generous incentive plans!
  • After seven months, you will get a base wage of $15/hour and significant monthly bonuses based on your performance (the average total compensation of our agents 6 months after training is $21.50);
• Premium available for night and weekend shifts;
• Performance-based incentive plan;
• Bilingual premium of $3 per worked hour;
• Fully-paid training and coaching program;
• Complete benefits plan after six (6) months of service, including:
• Available to work full time according to the following schedule:
  • Sunday through Saturday: 6:30am till midnight;
• This position offer the possibility to work from home, but you can also work on-site according to your preference.
• 
  Eligibility criteria:
  • Must have a minimum of 25 MBPS high speed internet;
  • Must have a secure space and not be disturbed during your shift.
  • Candidates must reside near the Nordia location centre to be able to come to pick up their equipment before the training or travel there, if necessary.

Responsibilities:

In this role, you will:

• Answer incoming calls from customers related to various television, Internet, and mobile products and services;
• Promote complementary solutions according to the needs and habits discussed with the client;
• When necessary, direct the customer to the right department according to his/her request.

Qualifications:

• Excellent sales skills – We are looking for highly motivated people to achieve results and know the ins and outs of the sales environment!
• Ability to work in a computerized environment and to perform multiple tasks simultaneously;
• Ability to communicate verbally and to synthesize information efficiently;
• High school diploma or the equivalent, completed;

Why Nordia?

At Nordia, people are truly at the heart of our business and our top priority is to provide a challenging and rewarding environment for our employees, with a total compensation package that is among the most competitive in the industry. Our employees confirm this: According to the most recent 2021 internal survey, our employees confirm it: 86% of them would recommend Nordia as an employer to their family and friends!

In addition, we were recently recognize by Waterstone as one of Canada’s Most Admired Corporate Cultures for the second time in a row in 2021, and received a Dunamis Award recipient for our excellence in human resources.