IT Tier II Technician – Full Time

ESPANOLA REGIONAL HOSPITAL AND HEALTH CENTRE

ONE Project IT Tier II Technician

Espanola Regional Hospital and Health Centre (ERHHC) is currently looking for a permanent full-time IT Tier II

Technician to support the delivery and on-going IT Operations related to the ONE Project. The successful candidate

will support the research, design, implementation, and on-going maintenance of a stable, secure, and efficient

network, computing, communications, and applications infrastructure. As part of the IT team this position will work

with Management and other Informatics and IT Staff members to provide support and expertise for the planning and

implementation of IT services that meet the organization’s Digital Health Strategy. Flexible work arrangements,

including telecommuting for partial time will be considered.

Position Responsibilities will include:

• Setup and maintain servers, end user devices and all applicable peripherals with their associated operating

systems and software.

• Setup and maintain all network hardware and equipment, including routers, switches, wireless access points,

and UPS.

• Responsible for the reliable function of security solutions including anti-virus, intrusion and spam detection

systems.

• Recommend, schedule, and perform software and hardware improvements, upgrades, patches,

reconfigurations, and/or purchases.

• Support development and implementation of new technology installations.
• Maintain application servers to ensure the proper functioning of all hospital computerized information

systems.

• Prepare and ensure accuracy of documentation, procedures manuals, and quick reference guides.
• Accurately document instances of equipment or component failure, repair, installation, and removal.
• Perform network design and capacity planning.
• Conduct research on network products, services, protocols, and standards in support of network procurement

and development efforts.

• Administer add, move, and change requests, maintain end user accounts, permissions, and access rights.
• Perform server and security audits.
• Perform system backups and recovery.
• Monitor and test network performance and provide network performance statistics and reports.
• Administer telecommunications infrastructure and its associated software, including PBXs, call management

systems, voice mail, interactive voice response, video conferencing systems and AV equipment.

• Provide guidance and support to the all members of the IT team, provide coverage and distribution of tasks

for the Helpdesk Technician and other staff members within the Informatics & IT Department.

• Provide technical expertise to install, configure, and troubleshoot electronic and computer components of

equipment maintained by other departments.

• Other duties as assigned.

Qualified candidates will possess:

• 3-5 years’ experience in systems administration, implementation, application troubleshooting, and client

support.

• Technical knowledge of server and computer operating systems.
• Technical knowledge of current network hardware, protocols, and standards.
• Hands-on hardware/software troubleshooting experience.
• Ability to conduct research to solve issues and recommend solutions as required.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Strong written and oral communication skills.
• Keen attention to detail.
• Strong interpersonal skills.
• Valid Ontario’s Driver’s License.
• Own reliable transportation.
• Clear Criminal Record Check.

For more information about our Hospital, please visit our websites at:

http://www.erhhc.on.ca

Please submit your resume and cover letter in confidence to:
Human Resources Manager

Espanola Regional Hospital and Health Centre

825 McKinnon Drive

ESPANOLA, ON P5E 1R4

Fax (705) 869-4039

Email: [email protected]

Thank you for your interest. This position will remain open until filled. Only applicants who have been selected for

an interview will be contacted.