Network Operations Center Analyst

Network Operations Center Analyst-35633

Profession

Service Operations

Work Location

Americas-Canada-Montreal

Schedule

Full-time

Description

As a Network Operations Center Analyst, you will be responsible for end to end availability of the infrastructure and services operated by SITA for Aircraft. The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers.

The NOC Analyst is responsible for researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. The NOC analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.

What you will do

• Strong customer service focus, with the ability to communicate among highly technical teams.
• Point of contact for customers, partners and internal teams for service impacting issues, outages and remediation status.
• Provide timely response and communications around incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams
• Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact
• Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.)
• Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. Varied shift schedules may include day or evening hours.
• Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages
• Document all actions in accordance with standard company policies and procedures, work with internal and external technical and service teams to create and/or update knowledge base articles

Qualifications

Who you are

• 5+ years IT Operations experience in large scale, mission critical enterprise heterogeneous infrastructure leveraging DevOps, SRE & Agile methodologies with B. Tech./B.E. degree in Electronics & Telecomm or Computer Science
• 3-5 years’ experience in the network and/or application/system support domain, Airline Operations and Product & Service knowledge around aircraft communication services environment (a plus)
• Previous NOC experience is strongly preferred, extensive experience in all aspects of technology outages and stakeholder management
• Knowledge of Microsoft server operating systems and Cisco network devices
• ITIL, networking & server certifications preferred; Microsoft Azure, Cisco, RedHat certification nice to have
• Knowledge of complex IT/Network systems and/or application/system support domain

What we offer

SITA is a place of change and constant improvement, where we’re always pushing ourselves to find better ways of doing things: smarter, quicker, easier, for us and our customers and for their customers too. Our values underpin everything we do at SITA.

And we offer all the good stuff you’d expect like holidays, bonus, flexible benefits, medical policy, pension plan and access to world class learning.

Welcome to SITA

SITA is the world’s leading specialist in air transport communications and information technology. We don’t just connect the global aviation industry. We apply decades of experience and expertise to address almost every core business, operational, baggage, and passenger process in air transport.

We design, build, and support technology solutions all with one vision to create easy air travel every step of the way. As an organization, we cover 95% of all international air travel destinations and work with over 2,800 air transport and government customers in every corner of the globe. Are you ready to explore the opportunities?

SITA is an Employment Equity Employer and values a diverse workforce. In support of our Employment Equity Program, women, Aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

In case of issues with uploading your CV or accessing the application system, please contact us @ [email protected]

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Job Posting

Jul 14, 2022, 10:59:14 AM